Service Volunteer

Volunteering Opportunity
Organisation: Aquarius/Waythrough
Location: Bristol Road, Birmingham

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change.

About the Role

As a Birmingham Young People’s Service Volunteer, you’ll play a key role in supporting individuals accessing Aquarius services. Working alongside experienced practitioners, you’ll help deliver meaningful support through one-to-one engagement, group activities, and community-based work.

This is a hands-on, people-focused role where you’ll contribute to improving outcomes for young people and families affected by alcohol and drug use. You’ll also act as an ambassador for Aquarius, helping to create a welcoming, supportive, and non-judgemental environment for everyone accessing the service.

Key Duties

• Support one-to-one sessions alongside practitioners
• Assist with group work, activities, and events
• Help individuals attend appointments and access services
• Provide practical and emotional support where appropriate
• Act as a positive ambassador for Aquarius
• Build supportive, professional relationships with service users
• Maintain confidentiality and appropriate boundaries at all times
• Work consistently to provide reliable support to individuals

About You

You’re someone who is passionate about helping others and making a difference in people’s lives. You bring a caring, non-judgemental approach and are able to build trust with a wide range of individuals.

You will:

• Be reliable, consistent, and committed
• Have a friendly and approachable manner
• Be patient, understanding, and empathetic
• Be able to maintain confidentiality and professional boundaries
• Communicate effectively with people from diverse backgrounds
• Be willing to learn, take direction, and use your own initiative
• Have a good level of self-awareness
• Be motivated to support people in a respectful and inclusive way

Lived experience of substance misuse (personally or through family) is welcomed but not essential.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk

How to apply

If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via company website’ to view the full job description and submit your application.

Please note that while this role has a stated closing date, we reserve the right to close the advert early should we receive a high number of applications.

Closing date:

2026-05-21