ServiceNow Developer - Integration & Customization

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Are you passionate about solving complex problems? Do you thrive in a fast-paced environment? Then there’s a good chance you will love being a part of our Software Engineering – Development team at Kyndryl, where you will be able to see the immediate value of your work. As a ServiceNow Developer at Kyndryl, you will be at the forefront of customization, integration & automating workflows. Your work will play a critical role in our business offering, your code will deliver value to our customers faster than ever before, and your attention to detail and commitment to quality will be critical in ensuring the success of our products.

We are seeking an experienced ServiceNow Developer with strong expertise in platform customization, workflow automation, and third-party system integrations. The ideal candidate will be responsible for designing, developing, and implementing scalable solutions on the ServiceNow platform while ensuring seamless integration with enterprise applications.

Key Responsibilities

• Develop, customize, and enhance applications within the ServiceNow platform.

• Configure and maintain:

• Business Rules

• Client Scripts

• UI Policies

• UI Actions

• Script Includes

• ACLs

• Flow Designer workflows

• Design and implement custom Service Catalog items, forms, workflows, and portals.

• Build and support integrations with external systems using:

• REST APIs

• SOAP Web Services

• MID Server

• IntegrationHub

• Develop custom applications and modules using JavaScript and Glide APIs.

• Work on CMDB customization, discovery integration, and data synchronization.

• Troubleshoot and resolve integration issues, platform defects, and performance concerns.

• Collaborate with business stakeholders to analyze requirements and deliver technical solutions.

• Participate in instance upgrades, patching, deployment, and release activities.

• Follow ServiceNow development best practices, coding standards, and security guidelines.

• Prepare technical design documents, integration specifications, and user documentation.

Using design documentation and functional programming specifications, you will be responsible for implementing identified components. You will ensure that implemented components are appropriately documented, unit-tested, and ready for integration into the final product.Your contributions will have a significant impact on our products' success, and you will be part of a team that is passionate about innovation, creativity, and excellence.

Above all else, you will have the freedom to drive innovation and take ownership of your work while honing your problem-solving, collaboration, and automation skills. Together, we can make a difference in the world of cloud-based managed services.

Your Future at Kyndryl
When you join Kyndryl, you're not just joining a company – you're entering a space of opportunities. Our partnerships with industry alliances and vendors mean you'll have access to skilling and certification programs needed to excel in Security & Resiliency, while simultaneously supporting your personal growth. Whether you envision your career path as a technical leader within cybersecurity or transition into other technical, consulting, or go-to-market roles – we’re invested in your journey.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.Required Technical and Professional Experience

Required Technical and Professional Experience

• 5 to 7 years of experience in hands-on expertize in ServiceNow Development

• Strong experience in ServiceNow customization and scripting.

• Expertise in:

• JavaScript

• Glide APIs

• Flow Designer

• Service Catalog

• CMDB

• IntegrationHub

• REST/SOAP integrations

• Experience integrating ServiceNow with enterprise tools such as:

• SAP

• Active Directory

• Azure

• Jira

• Monitoring tools

• HR systems

• Knowledge of ITSM processes and Agile methodologies.

• Strong debugging, analytical, and communication skills.

Preferred Technical and Professional Experience

• Banking / BFSi preferred

• Bachelor’s/Master’s in Computer Science / IT / Engineering

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.