ServiceNow Developer Lead

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a ServiceNow Development Lead to join our ever evolving ServiceNow Platform team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen.

The ServiceNow Development Lead is responsible for providing technical leadership, architectural guidance, and hands-on expertise in the design, development, and delivery of ServiceNow solutions. This role leads a team of ServiceNow Engineers, ensuring the platform is robust, scalable, and aligned with organisational standards and strategic objectives.

Acting as the pinnacle of development excellence, the Lead establishes coding standards, champions best practice and confidently represents the voice of engineering within the wider business. They ensure that platform health, technical integrity, and operational resilience remain the highest priority.

What you’ll own

• Technical Leadership & Team Management

  • Lead, mentor, and inspire a team of ServiceNow Engineers, fostering a culture of craftsmanship, accountability, and continuous improvement.

  • Set the technical standard by modelling exemplary development practices, architectural thinking, and solution design.

  • Act as the “golden standard” for code quality, platform architecture, and development discipline.

  • Provide technical oversight and ensure complex solutions are well designed, rational, and maintainable.

• Agile Delivery Leadership

  • Take the lead in Sprint Planning, Sprint Reviews, and Retrospectives, ensuring clarity, prioritisation, and an environment of open, constructive communication.

  • Empower the team to raise concerns, challenge assumptions, and contribute to improvements in process and delivery.

  • Drive predictable, high‑quality delivery across all ServiceNow workstreams.

• Solution Design & Development

  • Design, develop, and implement ServiceNow applications, integrations, and configurations (workflows, business rules, UI scripts, client scripts, etc.).

  • Ensure all solutions are scalable, robust, secure, and aligned with both ServiceNow and organisational best practices.

  • Provide architectural guidance and approve designs for complex or strategic initiatives.

• Platform Governance & Health

  • Own and enforce ServiceNow governance: coding standards, peer reviews, release processes, and change control.

  • Maintain platform health as a top priority, ensuring performance, stability, and maintainability are never compromised.

  • Stay current with new ServiceNow releases and drive adoption of relevant enhancements.

• Stakeholder Engagement

  • Collaborate with business analysts, product owners, and process stakeholders to understand requirements and translate them into high‑quality technical solutions.

  • Represent the development team confidently and ensure engineering considerations are heard and respected.

• Incident Ownership & Operational Excellence

  • Own the Incident Management process within the development team.

  • Ensure incidents assigned to engineers are kept up to date, progressed appropriately, and resolved within agreed SLAs.

  • Conduct root‑cause analysis and feed learnings into continuous improvement initiatives.

What you bring

• Curious – You ask the right questions, listening and learning to get better every day.

• Creative - You simplify the complex. Always looking forward to create a bigger impact for our colleagues and customers.

• Accountable – You never standing still, never settle. You work at pace to achieve your goals.

• Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.

• Open - You work across borders, working with your team to achieve your collective goals.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

Team overviews

Product & Technology Development

Our Product and Technology teams are the Worldpayers behind the game-changing products and digital experiences we’re best known for. Striving for better, they never stand still — delivering impactful innovations that power transactions across the world.

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