ServiceNow HRSD Engagement Lead

Job Family:

SAAS/PAAS/Cloud Consulting

Travel Required:

Up to 10%

Clearance Required:

Ability to Obtain Public Trust

What You Will Do:

Guidehouse is seeking a ServiceNow HRSD Human Capital Manager / Implementation Lead with a strong background in human resources transformation and enterprise system implementation. The Human Capital Manager will join the Defense and Security Segment (D&S) – Homeland Security & Law Enforcement (HSLE) Practice Area, supporting initiatives aligned to modernizing ServiceNow HR solutions for federal clients.

The candidate will lead and support a team delivering a ServiceNow Human Resources Service Delivery (HRSD) implementation, working closely with client stakeholders to transform HR operations, improve employee experience, and modernize service delivery through digital solutions.

As an HRSD and HR transformation subject matter expert, the Human Capital Manager will advise clients, oversee project execution, and lead day-to-day delivery activities to ensure successful implementation of ServiceNow HRSD capabilities. This includes managing agile teams, coordinating with functional and technical stakeholders, and driving alignment between HR business needs and platform solutions.

• Lead the end-to-end delivery of a ServiceNow HRSD implementation, including planning, design, configuration, testing, and deployment
• Oversee HR process transformation efforts, including case management, employee lifecycle events, knowledge management, and employee self-service
• Drive alignment between HR business processes and ServiceNow HRSD capabilities, ensuring scalable and user-centric solutions
• Manage and coordinate across functional HR, technical, and integration teams
• Analyze and redesign HR processes to improve efficiency, automation, and service quality
• Serve as a trusted advisor to HR leadership and program sponsors, providing strategic and operational guidance
• Facilitate workshops, working sessions, and design discussions with client stakeholders
• Manage day-to-day client interactions, including status reporting, risk management, and stakeholder communications
• Oversee project deliverables, timelines, and team performance, ensuring alignment with client expectations
• Lead development of briefings, presentations, white papers, and executive communications
• Identify risks and issues and drive mitigation strategies across the implementation lifecycle
• Support coordination across stakeholders, vendors, and internal teams to ensure successful delivery

What You Will Need:

• Ability to OBTAIN and MAINTAIN a Federal Public Trust clearance (Active Public Trust preferred)
• US Citizenship is contractually required for this role
• Bachelor’s degree in a related field (Master’s degree preferred)
• TEN (10) or more years of experience in human capital, HR transformation, or HR technology
• FIVE (5) or more years of experience supporting or implementing ServiceNow, with a focus on HRSD or enterprise service management
• Demonstrated experience leading or supporting HRSD or HR technology implementations
• Experience working with federal HR environments and workforce policies
• Strong understanding of HR service delivery models, including case management, shared services, and employee experience
• Proven experience managing teams, deliverables, and client relationships in a consulting or implementation environment
• Ability to translate business requirements into system-enabled HR solutions
• Selected candidate must be able to commute to client site when needed

What Would Be Nice To Have:

• Experience leading ServiceNow HRSD implementations, including Employee Center, Lifecycle Events, and automation capabilities
• ServiceNow certifications, such as: Certified System Administrator (CSA) and HRSD Implementation Specialist (CIS-HR)
• Experience integrating ServiceNow with enterprise HR systems (Workday, SAP, Oracle, etc.)
• Familiarity with employee experience tools, including Virtual Agent and AI capabilities (e.g., Now Assist)
• Experience supporting federal HR modernization or digital transformation initiatives
• Strong consulting experience with federal or public sector clients
• Excellent communication skills, both written and verbal, across all levels of an organization
• Strong analytical and problem-solving skills
• Ability to lead multiple tasks simultaneously, prioritize work, and meet deadlines in a fast-paced, dynamic environment
• Experience with data analysis and reporting tools (e.g., Power BI, Tableau)
• Experience redesigning processes to meet evolving business and mission requirements

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave and Adoption Assistance

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Student Loan PayDown

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.

If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.