ServiceNow - Moveworks Senior Consultant

Position Summary

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leverage sector-specific insights and cross-domain perspectives to help organizations tackle their most challenging workforce issues and align talent strategies with their strategic visions. Our practice is renowned for making work better for humans and humans better at work. Be part of this exciting era of change and join us on this transformative journey.

Recruiting for this role ends on 07/17/2026.

Work you'll do

As a Senior Consultant, Functional Transformation on the Moveworks team, you will be responsible for:

• Leading Moveworks implementation projects and workstreams across discovery, design, build, test, and deployment activities using an agile deployment methodology
• Establishing user journeys and user stories to support the design and configuration of the Moveworks AI Assistant, including knowledge management, conversational flows, and enterprise search capabilities
• Configuring and optimizing AI agents, plugins, and integrations within the Moveworks platform to automate employee support workflows across HR, IT, and other enterprise functions
• Collaborating with client stakeholders and cross-functional teams to gather requirements, document current-state service delivery operations, and support joint design sessions
• Managing project plans, milestones, risks, scope, and deliverables while supporting integrations with enterprise systems such as ServiceNow, Workday, and other human resources information system or information technology service management platforms

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The team

Our HR Strategy & Technology Offering is dedicated to developing leading global HR strategies and implementing cutting-edge HR technologies. We drive transformation and maximize the workforce experience, ensuring sustained HR effectiveness and value. In a world of disruption, our solutions empower organizations to navigate challenges seamlessly, enhancing their HR capabilities and fostering a resilient workforce.

Our Moveworks Team is dedicated to delivering AI-powered employee experience solutions that help clients transform their HR and IT service delivery practices. We drive significant cost savings, increased efficiency, a stronger competitive advantage, and improved employee experience through intelligent automation and agentic AI capabilities.

Qualifications

Required:

• Bachelor's degree
• 4+ years of experience supporting system integrations, including hands-on work with application programming interfaces (APIs), Representational State Transfer (REST), or Simple Object Access Protocol (SOAP), and troubleshooting integration issues
• 4+ years of experience implementing enterprise platforms, including Workday or ServiceNow, across configuration support, testing, and deployment activities
• Ability to travel 0-50%, on average, based on the work you do and the clients and industries/sectors you serve.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

Preferred:

• 4+ years of experience with solution architecture and system design for AI-driven employee experiences, including virtual assistants, automation, or orchestration across HR or IT platforms
• 2+ years of experience with Moveworks platform configuration, Agent Studio, or similar conversational artificial intelligence platforms
• 2+ years of experience collaborating with HR, IT, information security, and platform teams to deliver technical solutions and resolve issues
• 2+ years of project management experience
• 2+ years of Big 4 consulting experience
• 2+ years of experience designing or implementing an HR shared service center or employee service delivery transformation initiatives

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 to $229,100.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.

Recruiting tips

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Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.

As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see https://www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers

Requisition code: 350540

Job ID 350540