ServiceNow Quality Assurance Lead
Moderna
Unknown, województwo mazowieckie, Polska
Full-Time
Competitive
OfficeManager
The Role:
Joining Moderna means advancing mRNA science to transform medicine. Work with exceptional global teams on a broad pipeline and build a career that makes a real difference for patients.
Moderna is strengthening its international business services hub in Warsaw, supporting our growing global operations. We welcome professionals ready to help advance our mission and shape the future of mRNA medicines.
As a ServiceNow Quality Assurance (QA) Lead, you will own and elevate testing practices across the Now Platform, ensuring every enhancement is validated, reliable, and production-ready.
You will establish robust test strategies, orchestrate end-to-end testing cycles, and embed audit-ready quality frameworks into platform delivery.
Working cross-functionally, you will partner with developers, system administrators, and business stakeholders to ensure ServiceNow capabilities meet both technical specifications and real-world business needs.
Here’s What You’ll Do:
Serve as the QA owner for the ServiceNow platform, ensuring delivered solutions meet functional requirements, technical specifications, and quality standards
Apply working knowledge of the Now Platform and internal ServiceNow applications to interpret, validate, and challenge technical designs and specifications
Validate functionality built by developers and system administrators prior to promoting updates and configurations into production
Create and maintain comprehensive test plans for platform enhancements, releases, and defect fixes, ensuring strong coverage and traceability
Coordinate and oversee all testing activities, including unit testing, system and integration testing, regression testing, and user acceptance testing (UAT)
Lead customer and stakeholder testing activities, including development of UAT test plans, test cases, execution schedules, and results reporting
Build and maintain a reusable library of test cases, including regression packs for high-impact workflows
Manage the full defect lifecycle: document issues with clear reproduction steps, partner with delivery teams to prioritize fixes, and verify resolution prior to closure
Partner with release and change stakeholders to ensure testing gates, quality controls, and promotion criteria are consistently applied
Continuously improve QA standards, templates, and testing cadence to reduce defects, improve release confidence, and increase stakeholder trust
Create, modify, and align ServiceNow standard operating procedures (SOPs) in partnership with ITSM process owners and stakeholders to support consistent, scalable, and well-governed processes
Leverage modern tooling, including opportunities to integrate Generative AI into test design, defect analysis, and automation strategies to enhance quality outcomes and accelerate delivery
The key Moderna Mindsets you’ll need to succeed in the role:
We obsess over learning. We don’t have to be the smartest we have to learn the fastest.
We digitize everywhere possible using the power of code to maximize our impact on patients.
Here’s What You’ll Need (Basic Qualifications)
Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field (or equivalent experience).
5+ years of QA/testing experience supporting enterprise platforms, SaaS applications, or workflow technologies.
Demonstrated experience creating test strategies, test plans, test cases, and defect documentation.
Experience coordinating testing across multiple teams and stakeholders, including UAT planning and execution.
Strong ability to interpret technical requirements/specifications and validate outcomes against expected results.
Excellent communication skills and a highly organized approach to quality controls, documentation, and follow-through.
Proficiency in English (verbal and/or written) required due to global collaboration needs.
Here’s What You’ll Bring to the Table (Preferred Qualifications)
Experience testing solutions on ServiceNow (ITSM, Service Catalog/Employee Center, Knowledge, CMDB, integrations, or related modules).
Familiarity with Agile delivery practices and release cycles; comfortable working with user stories and acceptance criteria.
Experience with test management tools and/or structured test documentation practices (e.g., Jira/Xray, Zephyr, ADO Test Plans, or equivalent).
Experience validating integrations, workflows, notifications, security roles, and data quality across environments.
Exposure to regulated industry expectations (biotech/pharma/healthcare) and comfort producing audit-ready testing artifacts.
A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative.
Pay & Benefits
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our global benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.
Best-in-class healthcare, plus voluntary benefit programs to support your unique needs
A holistic approach to well-being with access to fitness, mindfulness, and mental health support
Family building benefits, including fertility, adoption, and surrogacy support
Generous paid time off, including vacation, bank holidays, volunteer days, sabbatical, global recharge days, and a discretionary year-end shutdown
Savings and investments to help you plan for the future
Location-specific perks and extras
The benefits offered may vary depending on the nature of your employment with Moderna and the country where you work.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is committed to equal opportunity in employment and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodation or adjustments to qualified job applicants with disabilities. Any applicant requiring an accommodation or adjustment in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations and Adjustments team at leavesandaccommodations@modernatx.com.
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