Function
Ops
Our Company
We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.
If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.
Job description
Key Responsibilities:
- Draft/Create, review low-to-High complexity contracts—including SOWs and quote, MSAs—with a focus on accuracy, turnaround time & risk coverage.
- Maintain accuracy>98% quality score in internal reviews,and deliver within agreed SLAs .
- Manage complete lifecycle of service contracts including creation, validation, amendments, renewals, and terminations.
- Ensure contract data accuracy across systems (pricing, entitlements, SLAs, billing terms, and service scope).
- Collaborate with Sales, Finance, Legal, Delivery, and Order Management teams for seamless contract execution.
- Review and validate complex contractual terms ensuring compliance with Hitachi Vantara policies and governance standards.
- Support revenue recognition accuracy, billing validation, and dispute resolution processes.
- Monitor contract performance and ensure adherence to SLAs and customer commitments.
- Act as escalation point for complex contract-related issues and stakeholder queries.
- Maintain contract repository integrity and ensure audit readiness at all times.
- Drive standardization, automation, and continuous improvement in contract management processes.
Required Skills & Competencies:
- Strong expertise in Service Contract Management and lifecycle governance
- Deep understanding of SLAs, commercial structures, pricing, and service offerings
- Strong analytical skills with attention to detail and accuracy
- Excellent communication skills and stakeholder management across global and cross-functional teams
- Strong working knowledge of enterprise and productivity tools such as SFDC, Kimble, Oracle, Microsoft tools, or equivalent platforms
- Ability to manage high-value and complex enterprise contracts independently
- Strong documentation, reporting, and process improvement capabilities
- Work under pressure and meet tight deadlines with little supervision
- This position requires working in the Americas shift, supporting the CDT time zone, which corresponds to 5:00 PM – 2:00 AM IST.
Qualifications:
- Bachelor’s degree in Business Administration, Finance, or related field
- 8+ years of relevant experience in Service Contract Management
- Experience in IT Infrastructure / Enterprise Services / Managed Services industry preferred
Preferred Attributes:
- Strong ownership mindset with customer-first approach
- Experience working in global delivery and matrix organization
- Ability to influence stakeholders and drive operational excellence
- Communication & stakeholder management along with staffing compliance
- Actively support team deliverables, step in during high-volume periods, and participate in at least 1 knowledge-sharing or buddy activity/quarter.
- Provide timely inputs when consulted by peers or seniors
- Demonstrates strong collaboration skills, works cohesively with cross-functional teams, communicates effectively, and contributes positively toward achieving shared organizational goals.
Delivery Ownership
- Independently manage assigned tasks with minimal supervision, ensuring zero overdue tasks (unless escalated with valid reasoning).
- Display accountability by flagging risks/delays early and updating task trackers daily.
About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into >Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
