Services Order Administrator

Join our dynamic team as an Order Management Coordinator and be at the heart of delivering exceptional service experiences to our valued customers!

What will you do:

• Create and manage service orders and contracts in Enterprise Resources Planning and Bridge Field Services systems, ensuring accurate documentation of customer requirements
• Coordinate end-to-end flow business operations, from order booking to completion, while maintaining optimal gross margin control
• Orchestrate customer interventions by efficiently planning technician schedules and managing parts/tools availability
• Drive seamless coordination between Services Front Office and Back Office operations
• Monitor service quality metrics and customer satisfaction levels while supporting local workshop repair operations

What will make you successful:

• Strong organizational skills with keen attention to detail in managing service orders and documentation
• Proficiency in ERP systems and service management tools
• Excellent coordination and communication abilities to work effectively with multiple stakeholders
• Analytical mindset with focus on process efficiency and quality control
• Customer-centric approach with problem-solving capabilities

What's in it for you:

• Opportunity to develop expertise in service operations management
• Dynamic work environment with exposure to diverse customer requirements
• Clear path for professional growth and skill development
• Collaborative team setting with supportive learning culture
• Chance to make a direct impact on customer satisfaction and business success