Services Partner Operations Program Manager

Join one of Apple's fastest-growing businesses and help expand our partner ecosystem. Apple's Services Partner Operations team seeks a results-driven program manager to support the technical and operational onboarding and ongoing success of Americas partner delivering Apple Services to their customers.

We are looking for a detail-oriented, collaborative professional who thrives in dynamic, evolving environments and is passionate about building impactful partnerships. In this role, you will translate regional and partner-specific nuances into scalable processes, helping to turn pilot programs into repeatable initiatives that drive long-term growth. Success requires building strong cross-functional relationships, fostering alignment across diverse teams, and communicating clearly to ensure shared understanding across stakeholders.

Description

The Services Partner Operations Program Manager supports AMR Services growth efforts with a focus on cultivating existing distribution partnerships, onboarding new partnerships and offers, and helping to identify the platform solutions needed to support the partners represented in this region. The role requires a highly motivated, proactive, and detail-oriented individual contributor who can effectively collaborate across diverse internal and external teams to meet strategic business and operational objectives. The successful candidate is a self-starter with the ability to manage complex programs independently and thrive in a fast-moving and ambiguous environment.

Responsibilities:

Own end-to-end program management for integrations with new channel partners, driving timelines, milestones, and cross-functional coordination.

Apply standard methodologies, champion customer experience, and evaluate the impact of technical implementation decisions across multiple platforms.

Develop an in-depth understanding of back-end systems to proactively identify and mitigate issues before they occur.

Focus on achieving key business objectives such as:

Ensuring a high-quality Apple customer experience through partners

Transitioning manual processes to automated and scalable ones

Driving high-quality integrations that result in engaged subscribers across Apple's Services

Collaborate across the organization to identify and define areas for improvement and optimization of partner onboarding.

Contribute to tracking partner progress against a roadmap and contribute to leadership updates through weekly reporting and quarterly business reviews as requested.

Preferred Qualifications

6 or more years of experience in partner operations, business development, or technical program management

Experience working within or alongside subscription-based services businesses

Demonstrated success transitioning manual or pilot programs into automated, repeatable, and scalable operational processes

Ability to influence without authority across diverse, matrixed organizations

Exceptional attention to detail

Experience working collaboratively with subscription services or building partnerships for media or entertainment services with Carriers, Retailers, MVPDs, Financial Services, and other third-party media and entertainment companies

Proven experience delivering projects with multiple cross-functional teams (e.g., business development, finance, and engineering)

Spanish Language Proficiency

Minimum Qualifications

Minimum of 3 years of experience in partner operations, technical program management, or a related field within a technology or services organization

Proven experience independently managing complex, cross-functional programs with multiple stakeholders across internal and external teams

Hands-on experience with technical integrations, API-based implementations, or back-end platform operations

Strong analytical skills with the ability to define, track, and act on performance metrics and KPIs

Demonstrated ability to communicate clearly and effectively with stakeholders at all levels through structured reporting and business reviews

A passion and curiosity for solving complex operational challenges

Ability to think strategically and execute tactically, with persistent attention to detail and a high level of comfort navigating ambiguity