Who are we?
Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.
A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.
Joining our operations team means being at the center of everything - maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.
Are you ready to join a dynamic team as a Customer Operations Technician? Look no further! We are seeking individuals who are passionate about maintaining critical installation infrastructure and providing exceptional service to our customers.
We encourage applications from various sectors. We believe in leveraging transferable skills while providing the necessary support for you to thrive in our data centers.
As a Customer Operations Technician, you would like need cabling experience and have the ability to utilise good computer skills with communication and database use skills, while seamlessly transitioning between hands-on work and administrative tasks. Experience in delivering excellent customer service is a huge bonus, as our customers, both internal and external, are of utmost importance to us. We want them to be important to you too!
To excel in this role, a positive attitude, eagerness to learn, and a desire for personal development are essential. Come join the team!
Responsibilities
- You will be involved in responding to customer requests
- You will perform technical tasks on behalf of customers
- You will install customer equipment in racks
- You will lay cabling in the data center (UTP and fiber optic)
- You will monitor and respond to alarm notifications
- You will ensure proper documentation of customer work performed
Who you are?- You will have experience in Data Centres or an adjacent industry/ environment
- Ideally you will have fibre experience
- You are looking to upskill and develop and work closely as part of a team
- You are self motivated and able to use judgement to make decision under the guidance of others
- You speak/ write fluently in English (Dutch is beneficial but not required)
What we offer!- A competitive salary based on knowledge and experience
- Flexible working
- An opportunity to learn and in a supportive environment!
- 27 days of leave with the option to purchase 3 additional days
- Employee Stock Purchase Plan and Company Pension Plan
- Subsidised lunch provided on location (voluntary opt in)
- Comprehensive support for personal development and growth, both in terms of time and financial resources
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
We use artificial intelligence in our hiring process. Learn more here.