Shop Dispatch Coordinator

Driveway.com

Driveway.comis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.Thedefinitionof Auto Done Easy!We’rethe digital retail arm of Lithia & Driveway (LAD) andwe’reon a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!

The Shop Dispatch Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.

Location: Medford, OR

Pay Range: $19.25-$28.85

Responsibilities

• Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub

• Responsible for setting appointment time and status in Scheduling, CRM and TMS program

• Keeps customer informed on delivery status

• Follows up with customer post-delivery to ensure complete satisfaction

• Escalates post-delivery customer concerns to appropriate department

• Responsible for pre-delivery vehicle readiness between selling location and fulfillment center

Skills and Qualifications

• Strong attention to detail

• Excellent communication skills

• Time management and organizational skills

• Well-developed computer skills including Excel, Word and PowerPoint required

• Understands the complexity of online retail

Competencies

• Does the right thing, takes action and adapts to change

• Self-motivates, believes in accountability, focuses on results, makes plans and follows through

• Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results

• Thrives on a team, stays positive, lives our values