Shop Supervisor
UnitingCare Queensland
Unknown, Queensland, Australia
Full-Time
$28
OfficeManager
Retail Supervisor|Lifeline
Employment Term: Permanent Full Time
Location: Mitchelton
Remuneration:$28.12p/hr + Super +NFPSalary Packaging(save tax and increase your take home pay)+ commission program for high performers
Applications will be reviewed as they arereceived, andtherefore may result in the role closing early if the right applicant is found.
Make a meaningful difference withLifeline
Lifeline Queensland is part of a national network bringing hope to Australians doing it tough. Around 750 lives are lost to suicide every year in Queensland. Through our state-wide footprint of crisis support, training and retail services, and the compassionate offer of support, we can save lives.
As aRetailSupervisor,you’llbe encouraged to grow,developand feel empowered,contributing tothemeaningfulwork ofQueensland’sleadingcharity retail brand.Everyday our120storesacross Queenslandsell donated goods,giving pre-loved items a second lifeand bringing in profit to support our Crisis Support Line and suicide prevention services.
Let’smake a meaningful difference, together.
Your part in our Lifeline team
Along with your passionfor your local communityandleadinga store thatprovidesgreat customer serviceyouwill:
Demonstrate a passion for Lifeline and its purpose, promoting its service and value to the community through personal actions, behaviours,practicesand outcomes
Manage all aspects of a retail operation and delegate responsibilities whereappropriate toensure sound business practices are adhered to and sales targets areachieved
Work with staff and volunteers to review andmonitorpricing, visual merchandising,promotionaleventsand selling techniques to ensure that profitability ismaintainedand improved
Maintain effective communication channels within direct team, regional supportfunctions and external stakeholders andprovide assistance toteam members inhandling customer complaints / enquiries
Identifyissues and opportunities based on selling and customer feedback
Setobjectivesand prioritise tasks, ensuringobjectivesare tied to overall businessstrategy
Coach and develop direct reports daily, ensuring development goals are linked tobusinessobjectivesand improved performance
What makes a difference for us
To be successful for this role you will need to be/have:
Be passionate about Lifeline and be able to articulate its purpose
Demonstrated experience in retail management (or hospitality management with a background in retail), including experience in coaching and mentoring people
Ability to delivera high levelof customer service and exceed customer expectations
Demonstrate enthusiasm and eagerness to learn the fundamentals of all store roles, including but not limited to customer service, visual presentation, onlinemarketingand stock control
Create a values driven, diverse and safe employment environment that attracts,engagesandretainsskilled employees and volunteers
Communicate promotional event information to maximise resultsIdentify issues and opportunities based on trends and customer feedback
Setting and exceeding priorities to meet daily deadlines; developing plans to meet short-term objectives
Strong problem solving and influencing skills
Ability to use a retail business systems, POS and Microsoft Office
What makes a difference for you?
NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: Salary Packaging Explained
Staff Discounts: Participation in our team member purchasing program
A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events
Career development opportunities to challenge yourself, grow and make a meaningful difference
Flexible work arrangements to support work-life balance
A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others
We’d love you to be part of our UnitingCare family
Joining our Lifeline, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Queensland employer, we’re a proud not-for-profit with more than 16,500 staff and 9,000 volunteers across our brands of BlueCare, Lifeline, ARRCS, The Wesley Hospital, Buderim Private Hospital, St Stephen’s Hospital, and St Andrew’s War Memorial Hospital, and have been leading by example for more than 100 years.
Child safe, Child friendly
UnitingCare is committed to being a Child Safe, Child Friendly organisation and will:
provide welcoming, safe and nurturing services for children
implement measures to prevent child abuse and neglect within our services
appropriately and immediately address child abuse and neglect if it does occur
abide by the Child Safe Standards and adhere to the Reportable Conduct Scheme
Diversity & Inclusion
Our approach is simple – everybody is welcome here. At UnitingCare, diversity is at the core of our who we are, our mission and our values. We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Demonstrating our commitment to reconciliation and building long-term employment opportunities for First Nations peoples, UnitingCare strongly encourages Aboriginal and Torres Strait Islander applicants for this position.
Safe workplace
We work hard to make our services welcoming and safe for every person. We are united in keeping children, young people and the elderly safe from harm, within our services, workplaces and the communities we support. We are committed to speaking up loudly for their safety.
Commitment to Safeguarding
We are committed in creating services and workplaces that are welcoming and safe for every person. We work together to protect children, young people, adults and the elderly from harm within our services and the communities we support. We speak up for their safety to ensure their voices are heard. Our recruitment and workplace practices reflect our dedication in preventing abuse, harm and exploitation across UnitingCare.