Site Service Representative

Principal Duties/Responsibilities:

Implements standard ATS processes for the customers repairable parts management and identifies opportunities for process improvement at customer site(s)

Identifies, captures, and processes repairable parts at the customers site(s)

Maintains warranty information for all repairable parts at the customers site

Serves as the liaison between the repair service centers and the customer(s), providing on-site customer service to include tasks such as providing quotes, securing customer approval, and updating both parties on status of repairs

Documents and presents cost savings opportunities to the customer(s)

Develops relationship with key customer employees and uses knowledge to grow business within the site(s)

Prepares and presents metrics and reporting to customer(s) and manager

Knowledge, Skills, Abilities, & Behaviors Required:

High school diploma or GED

Previous experience working in a factory environment

Strong customer service skills

Basic sales and persuasion skills

Ability to recognize part numbers and to distinguish among different types of parts on a basic level

Proficiency with computers and basic inventory/maintenance applications

Familiarity with process improvement methodologies, such as Six Sigma or Lean

Physical Demands and Working Conditions:

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl, or sit for long periods of time. The employee may occasionally lift and/or move more than 50 pounds. The employee is regularly required to use close vision. Work is typically performed in a factory environment and is usually very loud. In the factory environment, the employee may be exposed to hazardous materials and/or greasy or slippery factory floors.

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