Role Summary
The Business Banking Manager is accountable for the comprehensive management and leadership of a team of Small Business banking professionals. This dynamic and results-oriented role leads and inspires the team, requiring a strategic professional with deep expertise in business banking, sales management, and credit knowledge. The manager is responsible for growth in Business Banking by driving sales, managing risk, and delivering exceptional client experience within the small business segment. This includes achieving the team's sales and revenue goals, ensuring the delivery of a full range of banking services, managing team resources, setting a standard for risk and control, and engaging in short- to medium-term strategic planning. The manager is instrumental in growing market share by effectively coaching the team, fostering strong community relationships, and ensuring operational excellence.
Key Responsibilities
Team Leadership & Development:
- Lead and manage a team of Small Business Bankers, overseeing recruitment, hiring, and ongoing performance management.
- Develop the skills and competencies of the team through active coaching, regular performance reviews, and professional growth plans.
- Foster a collaborative and results-driven team culture that is focused on achieving business goals and delivering a superior customer experience.
- Identify and cultivate high-potential employees to build a strong talent pipeline for future leadership roles within the bank.
- Serve as a subject matter expert and leader for the broader Region in Small Business
Sales & Business Development:
- Develop and execute strategic sales plans to achieve revenue targets, profitability, and market growth for the small business division.
- Drive new client acquisition through proactive prospecting, outside calling, and developing a strong network of internal and external referral sources.
- Deepen existing client relationships by understanding their financial needs and connecting them with the full range of the bank's products and services, including credit, treasury management, and digital banking solutions.
- Represent the bank in the community by participating in civic and networking events to enhance brand visibility and generate new business opportunities.
- Lead strategic business activations to win new business
Sales and Risk Management:
- Implement and execute a disciplined sales management process, including pipeline management, coaching, and performance tracking to ensure accountability for results.
- Manage and control risk, expenses, and compliance activities for the Region, ensuring adherence to all bank policies, procedures, and regulatory guidelines.
- Oversee the credit process, assisting with credit appeals, and ensuring that all lending activities meet profitability targets and risk-management standards.
- Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding its clients and assets.
Operational Excellence:
- Develop and maintain consistent management routines to drive results, share best practices, and keep the team focused on key business priorities.
- Ensure the delivery of an exceptional client experience by monitoring service levels, resolving client issues promptly, and championing customer advocacy.
- Maintain expert knowledge of the small business market, including local economic trends, competitive landscape, and customer challenges and opportunities.
Collaboration:
- Champion cross-business collaboration to advance a unified One Citi strategy, ensuring the organization leverages the full breadth of Citi’s capabilities to deliver a differentiated and comprehensive value proposition to clients.
- Establish strong strategic partnerships with leaders across Wealth, Retail, and Mortgage to identify, prioritize, and activate high-value cross-business referral opportunities that accelerate growth and deepen client engagement across the franchise.
- Partner with Area Managers to translate Business Banking strategies into effective, scalable execution through Branch Teams, reinforcing alignment, operational discipline, and strategic focus across the region.
Qualifications:
- Experience: 10+ years of related business experience, including 5+ years in sales management and 5+ years in business banking.
- Portfolio Management: Proven ability to manage a portfolio of business clients with annual revenues ranging from $1M to $10M.
- Market Presence: Established professional network within the local market.
- Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex financial solutions clearly.
- Leadership: Demonstrated ability to coach, motivate, and develop a high-performing sales team.
- Sales Acumen: Strong business development, negotiation, and closing skills.
- Credit & Financial Analysis: Deep understanding of business credit, underwriting, and risk management.
- Relationship Building: Proven ability to build and maintain long-term, profitable relationships with clients and partners.
- Strategic Thinking: Skilled at analyzing market trends, identifying opportunities, and developing effective business strategies.
Education
- Bachelor's/University degree or equivalent work experience is required.
- Master's degree is preferred.
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Job Family Group:
Commercial and Business Sales
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Job Family:
Retail Business/Citi Business
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Time Type:
Full time
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Primary Location:
New York New York United States
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Primary Location Full Time Salary Range:
$149,600.00 - $224,400.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Anticipated Posting Close Date:
Jun 24, 2026
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
