Salesforce is seeking an SMB / Commercial Account Executive to drive growth of their Employee Service solutions including HR Service and IT Service capabilities. This role involves prospecting, pipeline generation, and managing medium to long sales cycles with strategic deals. The Account Executive will guide customers in adopting Salesforce's unified, AI-driven platform for HR and IT service operations to improve employee experience and IT service delivery.
Your Responsibilities:
- Develop strong internal and customer relationships to create effective sales opportunities.
- Communicate the value of Salesforce's HR Service and IT Service/ITSM capabilities.
- Drive revenue growth by closing new business and expanding existing accounts.
- Execute sales campaigns targeting employee service transformation.
- Generate and qualify leads and assist in closing strategic deals.
- Engage with stakeholders to understand business challenges and develop tailored solutions.
- Maintain accurate sales forecasting and CRM updates.
- Collaborate with cross-functional teams for a seamless client experience.
Your Qualifications:
- 6+ years of enterprise software or technology sales experience, preferably in SaaS, Employee Experience, HR Service Management, ITSM, or ITOM.
- Proven experience in solution selling and value-based selling to multiple stakeholders.
- Knowledge of ITSM platforms, IT operations, and ITIL framework.
- Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday) is a plus.
- Bachelor's degree strongly preferred.
Key Attributes:
- Strong consultative selling skills with a history of exceeding sales goals.
- Ability to navigate complex sales processes involving multiple stakeholders.
- Competitive, resourceful problem solver with strong business acumen.
- Expertise in objection handling, negotiation, and closing high-value deals.
- Collaboration skills and ability to act as a trusted advisor.
- Familiarity with ITSM tools (ServiceNow, Atlassian), HCM systems, and employee service solutions.
Salary ranges from $85,300 to $177,450 depending on location (e.g., New York, California, Illinois).
