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With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Job Summary
To achieve agreed targets in line with the business objectives through pro-active selling of all SME products and provision of excellent customer service
Job Description
Accountability: SALES TO RETAIL CUSOTMERS TIME SPLIT 60%
- Deliver exceptional sales performance by identifying and meeting customer needs through selling SME products & cross selling other Absa Bank products and services.
- Provide direct “hands on” sales support (quality lead generation and effective follow-up) to generate and convert quality SME products leads into sales.
- Participate in SME product campaigns by ensuring that the parameters are well explained to customers.
- Agree, meet and exceed targets for specific sales campaigns.
- Maintain own sales performance statistics for management information usage.
- Own and manage SME products & channel sales targets to contribute towards the direct sales objectives and targets.
- Refer to the SME Cluster Manager when uncertain about the product delivery or application process. Respond directly to the customer.
- Complete account opening documentation together with customers and submit to Line Manager for review before submitting to operations for processing.
- When selling SME products to Business Banking customers, complete the financial analysis and statement review on customer accounts. Where customers do not meet the minimum criteria, advise the customer verbally or in writing as the customer requires. Report such denials to the Line Manager on a daily basis.
- Call customers when their accounts have been opened and provide the customer with contact information for the branch at which their account is held.
Accountability: CUSTOMER SERVICE TIME SPLIT 15%
- Own customer queries and complaints around SME products and resolve in a timely manner. Escalate any unresolved queries, or queries not resolved in a short period of time to the Line Manager.
- Build relationships with internal service providers (Sanctioners and DSC) to ensure a quick turnaround time of escalated queries and complaints.
- Advise customers as soon as new loans are approved and encourage draw-downs on the new loans
Accountability:OPERATIONAL RIGOUR, COMPLIANCE AND CONTROLS TIME SPLIT 15%
“Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”
- Ensure accuracy of each new account application, SME loan document and all other customer documents. Lead Generators (LGs) are held personally accountable for accuracy and quality of these and supporting documents that they complete and submit.
- Achieve operational rigour excellence in all aspects of procedures and processes personally undertaken to ensure green audit.
- Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level time lines or where there are unresolved KYC requirements, to the Line Manager.
- Comply with general Absa operational risk & rigour requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.
Accountability: CONTRIBUTE TO THE DEVELOPMENT OF THE TEAM/PERSONAL DEVELOPMENT TIME SPLIT 10%
- Share knowledge and experience with other Lead Generators in the team.
- Provide cover for other Lead Generators in case of excessive workload or absence.
Deputize for the Line Manager whenever required.
- Agree annual performance objectives with the Sales Manager, including specific sales targets.
- Pursue continued improvement in personal development by participating in development programs and training.
Education
Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)
