Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Summary:

Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place you want to work!

What you will need to be successful in this role:

You will need to have a solid understanding of Python, REST API design, and application development. You will also need to have strong problem-solving skills which will enable you to make valued contributions to our team and software platform. You will need the drive to keep up to date with the latest trends in cloud technology, AI, DevOps, and AWS. Existing experience with a Cloud Provider (ie AWS or Google Cloud) is a big plus. Being detail orientated and collaborative will also ensure your success in this role.

Our Team:

We have a very friendly and knowledgeable team. We prioritize helping other teams with challenges and crafting internal solutions for their problems. We are very collaborative and support each other in many aspects throughout the development process.

Key Responsibilities:

• Develop internal platform tooling used by hundreds of developers to manage their deployments and service health across numerous worldwide locations.

• Participate in code reviews across multiple services in an effort to provide constructive feedback to help team members.

• Create and maintain various unit and integration tests across multiple microservices.

• Take the initiative to improve existing services; either with code changes or architecture changes.

• Collaborate with other teams across the Genesys Cloud platform to gather requirements, work through problems, or demonstrate solutions

• Optimize the use of metrics and logging to help maintain our microservices; in both new and existing development.

• Work with remote team members in designing, developing, and testing features and functionality that include high scalability, availability, and reliability

• A positive attitude and willingness to take on new tasks as they arise
  

Minimum Requirements:

• 2+ years relative experience.

• Bachelor’s degree in Computer Science or relevant, proven industry experience.

• Demonstrable understanding of scalability and availability in distributed systems.

• Firm understanding of backend application development using Python, REST API and NoSQL solutions.

• Experience with Python and/or Java

• Experience with Jenkins and Ansible

• Good verbal and written communication skills.
  

Desirable Skills:

The ideal candidate would also have experience with:

• Amazon Web Services (Dynamo, S3, SQS, SNS, Cloud Formation, etc.)

• Experience with REST API Frameworks (ie, Spring Boot, Flask, Django, etc)

• Web UI JS Framework experience (Ember, NodeJS, Angular, etc)

• Be proficient in one or more cloud providers, including AWS, Azure, and/or Google Cloud

• Experience working with remote engineering teams

• Experience running production workloads.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.