CSODis seeking an experienced Salesforce Developer to design, develop, enhance, andsupport enterprise solutions on the Salesforce platform with a primary focus onIT Service Management (ITSM) and HR service delivery / HR case managementmodules. This role will be responsible for building scalable businesssolutions, supporting platform modernization initiatives, and enabling themigration and transformation of IT and HR workflows from legacy platforms intoSalesforce.
The ideal candidate will have strong Salesforce development expertise acrossApex, Lightning Web Components (LWC), Flows, integrations, security, and dataarchitecture, along with hands-on experience implementing and supportingservice management processes, employee service workflows, case management,approvals, knowledge, intake/request processes, and automation. This role willpartner closely with business stakeholders, product owners, architects,administrators, and cross-functional teams to deliver high-quality solutionsthat improve employee experience, streamline service operations, and supportenterprise transformation initiatives.
In this role, you will...
SalesforceDevelopment & Solution Delivery
- Design, develop, test, and deploy scalable Salesforce solutions supportingITSM, employee service, and HR business processes.
- Build and enhance custom Salesforce applications, objects, flows, automations,and user experiences to support service operations, employee support, andinternal business workflows.
- Develop solutions using Apex, Lightning Web Components (LWC), Aura components(where applicable), Visualforce (if needed), SOQL/SOSL, platform events, andSalesforce APIs.
- Configure and customize Service Cloud / Salesforce-based case management andrequest fulfillment solutions for IT and HR use cases.
- Translate business requirements into technical designs and deliver robust,maintainable, and secure solutions aligned with platform best practices.
- Support full software development lifecycle activities including technicaldesign, development, unit testing, deployment, defect resolution, andpost-production support.
ITSM / Employee Service / HR Process Support/ Custom Applications
- Develop and support Salesforce solutions for incident/case management, servicerequests, approvals, task orchestration, intake forms, notifications,escalations, SLAs, knowledge, and service operations workflows.
- Support HR service delivery / employee service processes, including employeechange requests, onboarding/offboarding, approvals, payroll-related workflows,and internal employee support processes.
- Partner with IT and HR stakeholders to modernize and optimize businessprocesses on Salesforce, ensuring alignment with operational needs and employeeexperience goals.
- Build automation and workflow solutions that reduce manual effort, improveturnaround times, and strengthen process consistency across IT, HR functions,and custom applications like vendor engagement flows, legal, privacy, andfinance flows.
- Support the migration or transformation of service workflows from legacyplatforms into Salesforce while preserving critical business functionality andimproving overall process efficiency.
Integration & Data Management
- Design and implement integrations between Salesforce and enterprise systemssuch as HRIS, identity/access systems, payroll platforms, IT tools,notification services, and other internal/external applications.
- Develop and maintain API-based integrations using REST/SOAP APIs, middleware,platform events, external services, and integration frameworks.
- Work with cross-functional teams to support secure and reliable data exchange,synchronization, and workflow orchestration across systems.
- Ensure data quality, integrity, and appropriate security controls across ITSMand HR-related objects and processes.
- Support data migration, transformation, and validation activities for newimplementations, enhancements, and platform transitions.
Platform Configuration, Security & Governance
- Configure and maintain Salesforce platform capabilities including Flows,approval processes, assignment rules, queues, case routing, emailnotifications, permissions, profiles, permission sets, sharing rules, and rolehierarchy.
- Implement secure solutions aligned with enterprise security standards, auditrequirements, and least-privilege access principles.
- Support environment management, release management, and deployment processesacross sandbox and production environments.
- Follow coding standards, documentation practices, and platform governanceprocesses to ensure sustainable long-term supportability.
Collaboration & Stakeholder Partnership
- Work closely with business analysts, product managers, administrators,architects, HR teams, IT teams, and support teams to define requirements anddeliver business value.
- Participate in design sessions, backlog refinement, sprint planning, demos, andsolution reviews.
- Provide technical guidance on Salesforce capabilities, limitations, andrecommended solution patterns for ITSM and HR processes.
- Support UAT, production issue troubleshooting, and ongoing optimization effortsfor Salesforce-based service management solutions.
- Create and maintain technical documentation including solution designs, processflows, configuration details, deployment notes, and support runbooks.
You've Got What It Takes If You Have...
- Bachelor'sdegree in Computer Science, Information Systems, Engineering, or related field,or equivalent practical experience.
- 3+ years of Salesforce development experience with strong hands-on expertisebuilding enterprise applications on the
- Salesforce platform.
- Strong experience with:
- Apex
- Lightning Web Components (LWC)
- Salesforce Flow
- SOQL/SOSL
- Salesforce security model
- API / integration development
- Service Cloud / case management solutions
- Experience supporting service management, case management, employee service, HRworkflows, or internal operations platforms.
- Experience with Salesforce deployments, change management, test classes, sandboxmanagement, and release processes.
- Strong understanding of platform design,scalable development practices, and enterprise application support.
- Experience gathering technical requirements and converting business needs intopractical Salesforce solutions.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication skills with the ability to work across technical andbusiness teams.
Extra dose of awesome if you have...
- Experience supporting ITSM-related processes such as servicerequests, approvals, incident/case handling, request fulfillment, knowledge,and workflow automation.
- Experience supporting HR / employee service modules such as HR case management,employee requests, onboarding/offboarding, employee data-related workflows,payroll support processes, or employee support operations.
- Experience in organizations migrating or transforming workflows from platformssuch as ServiceNow to Salesforce.
- Experience integrating Salesforce with enterprise platforms such as HR systems,identity management systems, payroll applications, collaboration tools, andticketing/service platforms.
- Familiarity with Salesforce DevOps / CI-CD tools, source control, andstructured release practices.
- Experience working in Agile delivery environments.
- Knowledge of Salesforce Service Cloud Voice, Omni-Channel, Experience Cloud,Knowledge, and Einstein/AI capabilities is a plus.
- Salesforce certifications such as:
- Salesforce Platform Developer I / II
- Salesforce Administrator
- Service Cloud Consultant
- Salesforce App Builder
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