Software Engineer Sr (Production Support)

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Software Engineer Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

Role Summary
The Application Support Lead is a customer focused L2/L3 support role responsible for ensuring the availability, stability, and performance of PNC's critical applications. This role partners with business stakeholders, development teams, infrastructure teams, and vendors to resolve incidents, drive process improvements, and deliver reliable production support. Customer satisfaction and operational excellence are top priorities.

Key Responsibilities
Production Support & Incident Management
•Provide L2/L3 production support for business critical applications in a fast paced environment.
•Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data inconsistencies, and process failures.
•Analyze application logs and runtime behavior to identify root causes of defects, bugs, and performance issues.
•Communicate incident status, impact, and resolution timelines to Line of Business stakeholders.
•Manage incidents to resolution while meeting SLA and compliance requirements.
•Coordinate with Change, Infrastructure, Network, and Firewall teams to eliminate recurring production issues.

Application & Code Analysis
• Strong Java engineering fundamentals with hands-on experience in Spring Boot; demonstrates deep understanding of application architecture, design patterns, and OCP-aligned best practices
• Proven ability to analyze application logs, interpret complex stack traces, and diagnose/debug production issues across distributed systems
• Working knowledge of DevOps tools (Git, Jenkins CI/CD pipelines)
• Review Java application code to identify defects, performance bottlenecks, and required enhancements. Ability to provide technical guidance and oversight to junior engineers, including debugging assistance
• Share technical findings and recommendations with the Application

Technical Lead and team.
• Analyze functional and data requirements and translate them into technical solutions.
• Perform impact analysis for software upgrades, infrastructure changes, and network/firewall updates.
• Experience supporting applications in high-availability, production environments with strong focus on stability, resiliency, and operational excellence

Batch Processing & Scheduling
•Configure, monitor, and automate batch jobs and cron schedules.
•Support and troubleshoot job schedulers including Cron, CA7, and Control M.
•Coordinate with infrastructure teams to ensure optimal server utilization and job execution.

Automation & Process Improvement
•Identify and track process improvement initiatives using RTB Jira boards.
•Develop automation solutions using Unix based shell, Java, and Python to:
oMonitor files and processes
oCreate early warning alerts
oAutomate recurring operational tasks
•Design and implement monitoring and alerting aligned with PNC standards to improve application resiliency and availability.

Change, Release & Environment Support
•Implement and validate production changes including:
oChange Requests, Break fixes, Hot fixes, and Weekly releases
oSSO implementations
oSecurity vulnerability remediation
oVendor deployments
oOS and database patching
•Perform testing in lower environments and deploy changes to higher environments using GitHub, uDeploy, Artifactory, and CI/CD pipelines.
•Participate in scheduled operational activities:
oAnnual Disaster Recovery / Business Continuity events
oMonthly OS patching and validations
oWeekly, month end, and year end processing
oFirewall certification reviews

Vendor & Stakeholder Collaboration
•Coordinate with vendors to implement application specific patches and validate deployments.
•Act as a liaison between business users, product owners, development teams, and infrastructure partners.
•Onboard applications into SRC and guide partner teams through onboarding processes.

Leadership & Documentation
•Mentor and support on site and offshore team members.
•Assist with onboarding and knowledge transfer for new team members.
•Document technical details, procedures, incident resolutions, and best practices for future reference.
Required Skills & Experience

Technical Skills
•Strong experience in L2/L3 production support environments.
•Solid Java fundamentals with ability to read logs, analyze stack traces, and debug issues.
•Proficiency in Linux/Unix and shell scripting.
•Strong experience with Oracle databases (SQL, stored procedures, performance tuning).
•Experience with job schedulers (Cron, CA7, Control M).
•Hands on experience with monitoring tools (Dynatrace, Grafana, Elastic Search).
•Familiarity with DevOps tools and CI/CD pipelines (Git, Jenkins, uDeploy, Artifactory).
•Experience using ServiceNow and Jira for incident and change management.

Process & Domain Experience
•Proven experience managing SLAs, incidents, and production escalations.
•Strong understanding of change, release, and incident management processes.
•Experience in Derivatives Trading platforms or Murex is a plus (not mandatory).
Soft Skills
•Strong customer focus and stakeholder communication skills.
•Excellent problem solving and analytical abilities.
•Ability to mentor team members and lead through influence.
•Comfortable working in high pressure, time sensitive environments.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms.
• Proposes & designs software solutions to address complex business needs.
• Writes code, tests and deploys software.
• Prepares technical and procedural documentation required for software.
• Maintains and debugs software.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills
Application Development, Business Management, Customer Solutions, Design, Group Problem Solving, Java, Oracle, Process Improvements, Release Management, Software Solutions, User Experience (UX) Design

Competencies
Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting, Technical Writing/Documentation

Work Experience
Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education
Bachelors

Certifications
No Required Certification(s)

Licenses
No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.