Be the one building AI-powered experiences where they matter most

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:
Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants.

You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed. In this role, you will partner closely with engineering, product, and architecture leaders to shape testing strategy, strengthen system resilience, and elevate quality standards across the platform. You will also expand your technical depth by working with modern cloud technologies, distributed systems, and advanced automation frameworks while gaining visibility into enterprise scale platform operations.

Key Responsibilities:

• Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments

• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers

• Contribute production level Java code to improve system functionality, testability, and overall performance

• Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions

• Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments

• Influence design decisions by identifying risks early and advocating for scalable, testable architecture

• Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency

• Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

Required Qualifications:

• 2+ years of professional experience in software development with a strong emphasis on quality engineering

• Proficiency in Java and solid understanding of object oriented design principles

• Experience testing REST APIs through both functional and automated approaches

• Familiarity with CI and CD pipelines such as Jenkins or similar tools

• Working knowledge of event driven systems and messaging platforms such as Kafka

• Experience using testing frameworks such as TestNG or JUnit

• Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2

• Proficiency with version control systems such as Git

Preferred Qualifications:

• Experience working with in memory data stores such as Redis

• Familiarity with Python for automation, scripting, or tooling

• Experience validating microservices within multi tenant and multi region cloud environments

• Exposure to observability tools such as Sumo Logic or New Relic

• Experience with build tools such as Maven or Gradle

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$92,700.00 - 121,700.00

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.