Software Engineering Manager, Triage Services and Infrastructure

The Core OS team is seeking an exceptional engineering manager to lead the team responsible for enabling Apple's operating systems to achieve world-class reliability. This team develops and owns mission-critical tools and services that detect, analyze, and classify kernel panics and low-level crashes across all Apple platforms. You will be partnering with engineering teams across Software, Hardware, and Silicon groups to drive and deliver the rock-solid OS reliability for over 2 billion currently active Apple devices and shape the future of system reliability across Apple's entire product ecosystem.

Description

Lead a team of engineers triaging kernel panics and critical system-level issues across all Apple platforms (macOS, iOS, watchOS, tvOS). Build intelligent automation pipelines that analyze, group, and prioritize failure signatures based on their reliability impact. Mentor engineers to design and develop advanced systems diagnostic and at-scale debug services to realize the vision of zero-iteration debugging and fully automated triage and root cause analysis. Develop telemetry-based dashboards to monitor at-scale panic/crash triage and analysis services to ensure they are working as expected and efficiently. Collaborate with Core OS, Hardware, Silicon, and other engineering teams to champion and advance improvements in debuggability, panic data quality, symbolication, and automation of triage and debug workflows.

Responsibilities:

Build and manage a world-class Panic Triage & Tools team, developing senior systems engineers into technical leaders

Define and execute the multi-year technical roadmap for platform triage and reliability, partnering with senior cross-functional leaders to align with Apple's quality standards

Attract, develop, and retain top-tier talent while fostering a culture of technical innovation, collaborative problem-solving, and engineering excellence

Drive engineering quality, scalability, and reliability for debug and triage services handling large scale of daily events across Apple's ecosystem

Ensure the team's tools and processes directly contribute to the stability and reliability that defines the Apple user experience

Preferred Qualifications

Experience applying AI/ML for automated triage and reliability services is preferred

Experience with large-scale telemetry systems processing millions of events daily is preferred

Minimum Qualifications

Demonstrated track record of building and scaling high-performing engineering teams

Passion for solving challenging technical problems that directly impact millions of users

Strong communication skills with ability to influence technical direction across organizational boundaries

Experience managing complex, multi-platform technical initiatives with measurable reliability improvements

Strong technical depth in operating system internals will be helpful

BS/MS in Computer Science, Compute Engineering, Electrical Engineering, or equivalent experience

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $228,100 and $393,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.