Software License Optimization Management

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in the Infrastructure Platforms team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities
- Manage relationships with software publishers to facilitate vendor management activities, engage with Global Sourcing/Product Teams, and negotiate contracts.
- Oversee software licensing and inventory management, interpret complex licensing terms from major vendors.
- Develop and manage compliance reports, perform trend analysis for cost control, and prepare for audits.
- Maintain accurate software records in license management systems and monitor usage changes.
- Conduct audits to compare purchased licenses against installed software across various platforms.
- Collaborate with product owners to optimize software usage and prevent unnecessary costs.
- Identify and resolve license gaps, coordinate with relevant teams to ensure compliance.
- Partner with the Software Discovery team to ensure accurate software discovery within JPMC.
- Address software licensing concerns to drive optimal outcomes for customers.