We are looking for a highly skilled and strategic technical solutions specialist to join our Centre of Excellence (COE) and play a key role in driving enablement, and adoption of EcoStruxure Automation Expert (EAE). This position will work closely with our sales teams to provide deep technical expertise to our customers and partners as well as advanced troubleshooting to support the successful implementation of EAE into customer solutions.
This role requires deep technical expertise, and a strong ability to communicate complex concepts to both technical and business stakeholders. This role is responsible to support country sales teams win more business on EAE and support customers through their entire project development cycle using EAE:
- Provide technical pre-sales expertise and support to the sales team on automation & control system architectures in order to help accelerate sales growth and increase opportunities conversation rate using EAE.
- Act as the technical subject matter expert at the customer to define and implement the best automation & control systems architecture using EAE.
- Work with the customer to identify technical requirements/ constraints to adopt EAE and offer the customer solutions that will support the adoption of EAE on their projects/machines.
- Explain & demonstrate the technical advantages and disadvantages of the proposed architecture using EAE.
- Create solutions architecture and demos and support the sales team to convince the customer to use EAE by highlighting the value and benefit to convention automation systems.
Key ResponsibilitiesSales Enablement & solutions support
- Be the first line support to our sales team to win customers and projects using EAE.
- Provide solution architecture support to OEM, system integrators, and end users using EAE.
- Support customers on complex automation challenges that involve EAE.
- Troubleshoot and assist customers as they develop their own solutions on EAE.
- Conduct design audits and architecture assessments for mission-critical automation projects.
- Support the sales team with demos and presentations at the customer.
Customer Engagement & Strategic Solutioning
- Work closely with key industrial customers and partners to understand their automation challenges and tailor EAE solutions accordingly.
- Conduct technical discovery sessions, solution workshops, and customer roadmap discussions to drive adoption.
- Lead proof-of-concept (PoC) projects, pilot deployments, and industrial testbeds, ensuring successful implementation of EAE.
- Engage with executive stakeholders to define automation strategies, digital transformation roadmaps, and enterprise-wide implementation plans.
- Support business development teams by providing technical insights, solution demonstrations, and competitive differentiators.
Technical Ownership & Best Practices Development
- Design and build solution architecture to support customers using EAE.
- Support the creation of technical documentation, playbooks, and design guides using EAE.
- Conduct technical validation reviews for large-scale automation projects, ensuring alignment between commercial and technical readiness.
- Work with COC (Centre of Competence) and LOB (Lines of Business) to optimize system architecture and scalability of EAE-based solutions.
Training, Enablement & Technical Advocacy
- Support the training department with onsite train needed.
- Create white papers, best practice guides, case studies, and knowledge-sharing to promote EAE.
- Represent Schneider Electric in industry forums, conferences, and open automation groups.
- Develop technical marketing content, including webinars, blog posts, and product demonstrations, to position Schneider Electric as an industry leader in open, software-defined automation using EAE.
- Engage with academic institutions and research organizations to drive awareness and adoption of EAE in industrial and educational environments.
Deliverables of the Role- Demo's on EAE
- Build a maintain demo area in your country/region (HW and SW).
- Personalize UVP/storytelling to customer use-case i.e., create technical demos to answer customer's pain points and address their sub-segment requirements.
- Handle Q&A and provide examples and references relative to applications.
- Workshops
- Host application specific training (core EAE training itself is conducted by specific trainers).
- Apply design guidelines to ensure projects are executed correctly.
- Define code structure, objects, and CATs.
- Assess challenges, traps and gaps and work with the EAE development team to address.
- System Architectures
- Draw, implement and test EAE architecture relative to customers' applications.
- Present outcomes to customers in order to get their adoption by reducing risks.
- Develop specific CATs to take complexity away from customer
- Develop HW CATs in country/region.
- Verify the solutions performance in country.
- Validate the library as per customer user case/application.
- Project Execution and Support
- Support the customer and or System Integrator on the successful execution of any EAE project.
- Ensure customer satisfaction on projects - this includes commercial relationship on top of technical expertise to ensure the successful execution of the project.
- Feedback and documentation
- Document all processes and changes made on site and during customer engagement.
- Create Use cases and success stories from every project.
- Share knowledge and best practices.
Education, Experience and Skills:
- Bachelor's degree in e ither of the following: Electrical/Electronic Engineering, Computer Science IT programing, Code development
- Embedded Software Engineer background, ideally with strong IT focus would be advantageous.
- Be well versed on IIOT and the convergence between IT and OT.
- Object oriented Programming, Windows and Linux development environment, Docker/Kubernetes/Swarm, Virtualization, Event driven methodology, C# programming for HMI integration.
- Networking experience in LAN, WAN, VLAN, Managed Switch, Routers, Communication protocols TCP/IP based Modbus, EthernetIP, Profinet, HTTPS, MQTT.
- Experience in the following programming language: C/C++, Python, JavaScript is advantageous.
- Essential to this role, the candidate must be able to apply code development and design system/solution architecture that will fit into industrial applications on the factory floor and plant to control equipment and processes.
- Hands-on knowledge of industrial protocols (Modbus, OPC UA, MQTT, PROFINET, EtherNet/IP, etc.).
- Deep expertise in, PLC programming, SCADA/DCS, and industrial networking.
- Extensive experience in designing and deploying large-scale automation solutions.
- Excellent problem-solving skills and ability to simplify complex technical concepts for engineers, customers, and executives.
- Strong communication and presentation skills, with experience engaging both technical and business audiences.
- 5 years of experience in automation solution development and programming
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