Solution Architect- Post Implementation

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Job Description

At Netsmart, improving care delivery isn’t just our aspiration, it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Solution Architect Overview – Netsmart

As a Solution Architect within Netsmart’s Consulting organization, you play a critical role in delivering value to clients by designing, guiding, and implementing effective solutions within your domain of expertise. You are responsible for applying deep solution knowledge to recommend best practices, define scalable workflows, and support successful implementation and ongoing optimization.

Solution Architects serve as subject matter experts, owning the design and execution of key components within client engagements. You partner closely with clients and internal teams to ensure solutions align with business objectives, industry standards, and system capabilities.

At Netsmart, Solution Architects may support a variety of domains across clinical, financial, and operational workflows, spanning both implementation and post-implementation engagements.

About myAvatar Platform:

myAvatar™ is an electronic health record (EHR) uniquely crafted for organizations delivering behavioral health and addiction treatment services across community-based, residential, and inpatient programs. Offering a recovery-focused suite of solutions, myAvatar™ harnesses real-time analytics and clinical decision support to empower informed decision-making. The platform's robustness streamlines workflow, ensuring swift access to client information through intuitive dashboards.

With its integrated whole-person care model, myAvatar™ provides a comprehensive feature set supporting roles across the organization, from frontline staff and clinicians to billing administrators and executive management. This holistic approach enhances operational, clinical, and financial workflows for both inpatient and outpatient organizations, driving improvements across the board.

Responsibilities

• Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

• Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

• Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

• Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

• Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

• Manage client expectations and ensure project delivery meets goals of engagement.

• Coach, mentor and guide solution teams on recommended methodology practices

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least 4 years of health care information technology implementation or consulting working experience

• At least 2 years of Electronic Health Record solution work experience

• At least 1 year of project management experience

• Ability to communicate effectively with technical, clinical and operational teams

• Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

• Ability to build strong client relationships and deliver client-centric solutions

• Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

• At least 2 years of Netsmart EHR solution work experience

• Candidates with clinical or financial domain experience bring valuable perspective that enhances workflow design, client engagement, and overall solution success.

Expectations

• Travel expected up to 20% of the time as needed

• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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