Salesforce Solution Architect - Service Cloud Voice/Amazon Connect
Location: United States - We are fully remote!
Thunder's Solution Architect is responsible for collaborating with our customers' technology and business stakeholders to develop a scalable Salesforce architecture, vision and strategy that enables best-in-class business outcomes.
Reporting into the Capability Leader, our Solution Architects function as a liaison between client and the Thunder team, translating client requirements into the architecture for key client needs. The SA understands the scope of the project and validates the correct resources for the project, maps business functional requirements to system/technical requirements, and ensures alignment of planning and solutions with clients business goals.
Ideal candidates will demonstrate previous consulting experience specifically in Service Cloud Voice and Amazon Connect, and will partner with a Technical Architect to comply with best practices related to solution design, documentation, and guidelines that lead to the identification, selection, development and use of solutions and applications.
SA will also serve as a Subject Matter Expert, partnering with sales and business development teams in the process of client discovery and sales engineering, to accurately estimate the technical level of effort required for scope of work sold.
Role + Responsibilities:
- Responsible for overall Salesforce Service Cloud Voice + Amazon Connect solution design and implementation
- Lead business and technology analysis and provide CRM domain expertise
- Lead client architecture initiatives from inception to completion, acting as a technical subject matter expert while providing expertise to business users and challenging point of views
- Partner with Sales team in the process of client discovery to accurately estimate the technical level of effort for scope of work sold
- Responsible for combined on+offshore team project delivery success and owning the overall health of on+offshore project team
- Champion the adoption of reusable architecture assets to improve efficiency
- Produce documentation to aid in the understanding of existing architecture solutions
- Own the overall execution of implementation deliverables and QA
Qualifications
- 4-6+ years of consulting experience within the Salesforce or AWS ecosystem
- 2-3+ years of solution design experience with Salesforce Service Cloud Voice and Amazon Connect
- Significant experience with Salesforce suite of products, especially Service Cloud, Sales Cloud, Field Service (highly desired), and/or Experience Cloud
- Experience serving as the primary interface with offshore partners
- Experience with hands-on solutioning on the Salesforce platform, for a variety of clients (including enterprise and large implementations)
- Demonstrated ability to confidently lead multiple engagements, at varying stages, at the same time
- Comprehensive knowledge of software, application, and platforms, and working knowledge of business modeling, governance and operations
- Strong business processes, process documentation, and process improvement skills
- Active Salesforce certifications and willingness to achieve additional certifications on emerging technologies as required per role
- Highly Preferred Certifications: Salesforce Administrator, Service Cloud Voice Accreditation (retired), AWS Cloud Practitioner or AWS Developer
- Preferred Salesforce Certifications: Advanced Administrator, Service Cloud Consultant
Why Thunder? Because You Deserve More Than Just a Job.
- A Culture of Builders - We're a remote-first, global team of curious, collaborative problem-solvers. You'll have the opportunity to refine processes, solve challenges, and help shape the future of Salesforce and Amazon consulting.
- Forge Your Own Path - At Thunder, you're not just filling a role—you're shaping it. Whether it's jumping into presales, refining our methodology, or building something entirely new, the opportunity to innovate is yours to take.
Perks In Store for You:
- Comprehensive Benefits with Sequoia - Medical, Dental, Vision, and Employer-Paid Life/Disability Insurance to keep you and your loved ones covered.
- Ownership & Impact - Stock options in a fast-moving, high-growth company. Every employee plays a part in what we're building.
- Level Up Your Career - Real opportunities to grow your Salesforce and Amazon expertise through mentorship, certifications, and hands-on experience with cutting-edge technology.
- Work from anywhere (well, almost) - Enjoy the freedom of remote work, flexible PTO (with a 2-week minimum), and generous leave policies.
- People-First Flexibility - We're always listening, evolving, and adapting. Your feedback helps shape our policies, ensuring you can thrive professionally and personally.
Applicants must be currently authorized to work in the United States on a full-time basis. Thunder is proud to be an Equal Opportunity employer and is deeply committed to building and supporting our diverse team through inclusive, equitable hiring practices.
