Solution Support Engineer

Solution Support EngineerThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Job Description:

​Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying intermediate level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision.

What You'll Do:

• Responsible for delivery of assigned tasks within the delivery cycle of a project.

• Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical design, which meets customer requirements.

• Tasks may include installing new applications; updating applications; configuration and testing activities; assisting in the preparation of technical presentations ; participating in customer meetings.

• Contributes to design for specific deliverables and assists in the development of technical solutions.

• Participates as part of a team and maintains good relationships with team members and customers.

• Understands the company strategy and the role that the individual plays.

• Uses knowledge tools and re- uses information for the benefit of projects, and of professional development..

• 3 - 5 years of technical experience

• Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.

• Has ability to perform/drive resolution of problems on individual products.

• Able to communicate broad and specific concepts with team and to peers.

• Able to produce documentation for use by team and customer.

​What You Need To Bring:

• English proficiency - Exclusion factor

• Availability to work in shifts - Exclusion factor

• Linux Troubleshooting skills

• Good understanding of Telcom Domain and Assurance Domain

• Strong Analytical and problem solving skills

• Able to cope with fast paced high pressure situations especially during outages

• Curious and commendable attitude

• Team player – an absolute must

• Keen to experiment and come up with creativity solutions

• Self-learner and focus on sharing knowledge with the team

• Able to perform application monitoring, create health check report

• Familiarity with Support Ticket Handling Life cycle and technical support work

• Has good experience in shell scripting

• Good written and oral business communication skills Needs to communicate with customer, L2 support teams, Delivery team and Product teams

• Nice to have: Knowledge on HPE vTeMIP, UOC products

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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#networking

Job:

Services

Job Level:

TCP_02

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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