Talkdesk is seeking a highly motivated and experienced Solutions Engineer, AI Pilots. to be the key driver in the successful adoption of our cutting-edge agentic AI products. This pivotal role is dedicated to helping our existing enterprise customers navigate product trials, realize significant business value, and ultimately accelerate ACV (Annual Contract Value) growth through the widespread deployment of our innovative AI solutions.

The Solutions Engineer, AI Pilots acts as a critical bridge, seamlessly connecting our customers, our global system integration (GSI) partners, and our internal Product and Sales teams. You will be instrumental in translating complex AI technology into tangible business outcomes, ensuring our solutions are integrated effectively and deliver maximum impact on the Customer Experience (CX) landscape.

Key Responsibilities

Trial Consultant: Guide customers through AI product trials and proofs of value (POVs), helping them define clear success metrics, troubleshoot technical hurdles, and achieve tangible business outcomes that lead to production deployment.
Drive Value Realization: Work directly with customers to understand their specific business challenges and help them identify, define, and quantify opportunities where our agentic AI products can deliver significant, measurable business value.
AI Content Management: Spearhead the creation and maintenance of our internal AI library and content repository. This includes ensuring all content, from technical specs to business value slides, is accurate, current with the latest platform capabilities, and strategically highlights our unique market differentiators.
Thought Leadership: Represent Talkdesk at events, conferences, and technical workshops, showcasing the power of our agentic AI solutions, building technical credibility, and fostering strong relationships within the developer and enterprise communities.
Technical Discussions: Lead in-depth technical discussions, serving as the primary technical point of contact for existing customers exploring and adopting our agentic AI solutions.
Cross-Functional Collaboration: Work hand-in-hand with our pre-sales, product management, and engineering teams to gather and provide crucial feedback on customer trends, CX automation (CXA) pain points, and emerging market opportunities.
AI Security and Compliance: Lead key discussions with customers on the security, ethical AI, compliance, and governance aspects of our AI solutions, ensuring they meet the highest enterprise standards.
Technical Authority: Maintain deep technical knowledge of our agentic AI products, including their architecture, core capabilities, limitations, and future roadmap.
In-depth knowledge: Ability to demonstrate Talkdesk solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. Continually learning about Talkdesk solutions to keep up with innovations and new releases of TD software.

Core Background

B.S. Computer Science, Software Engineering, MIS or equivalent work experience.
3-5 years as an AI Solutions Consultant in Software selling to Enterprise customers.
Knowledge of foundational programming literacy and can interpret code snippets.
Demonstrate a strong understanding of Generative and Agentic AI concepts.
Ability to command the attention in a room by delivering compelling presentations and demonstrations.
Good problem solving skills, including the ability to meet a business requirement with a technical solution.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Excellent presentation and communication skills, including the ability to lead technical discussions and demonstrations with customers.
Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus.
Knowledge in web / scripting technologies is a plus

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the worlds most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for Contact Center as a Service (CCaaS) and in the G2 Overall Grid Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Solutions Engineer - AI Pilots

Talkdesk

Job Description

Key Responsibilities

Core Background

Work Environment and Physical Requirements:

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