SPA GRO 水疗中心宾客关系主任

About the role:

关于职位：

Provide professionalservicefor any guest (male or female) includingbenefits, indications & contraindications.Organize and schedule all guestsbooking.This role is part ofSpadepartment, reporting intoSpaManager.

为任何客人提供专业服务，包括介绍服务项目的益处、适应症和禁忌症。安排并规划所有客人的预订。该职位属于水疗部门，向水疗经理汇报。

What you will do:

岗位职责：

• The ability tooperatethe Spa RA system for spa reservations and all other Spa Soft functions.

• 能够操作水疗预订系统（SpaRA系统）以及所有其他水疗管理软件功能；

• The ability to upsell treatments to guests when booking

• 在客人预订时能够向其推荐升级服务项目

• The ability to ensure alldecoration always looksfresh and to Standards within the Spa reception area.

• 能够确保水疗前台区域的装饰始终保持清新并符合标准

• The ability to handle guest complaints and to notify spa management.

• 能够处理客人投诉并及时通知水疗管理层。

Whatyou bring:

• Minimum 1 years’ experience in related position with Four Seasons or other organization

• 至少1年于四季酒店或国际五星级酒店同等职位工作经验。

• Requires knowledge or the ability tooperatecomputer equipment including word processing and spreadsheet software.

• 需要具备操作电脑设备的知识或能力，包括文字处理和电子表格软件。

• Good knowledge of Word,Exceland PowerPoint

• 熟练掌握Word、Excel和 PowerPoint。

• Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation

• 具有较强的人际沟通能力，能够根据运营需求的变化安排工作优先顺序并灵活适应。

• Requires basic computer skills for online training

• 需要具备基本的电脑操作技能，以便进行在线培训

• Requires reading, writing and oralproficiencyin the English and Chinese language

• 需要具备中英文的阅读、写作和口语能力；

• Has the ability toanticipateand prioritize the needs of the guest proactively

• 能够主动预判并优先安排客人的需求；

• Is energetic and has a professional approach to his/her craft

• 精力充沛，并以专业的态度对待自己的工作。

What we offer:

福利待遇：

• Competitive Salary,wagesand benefits
• 具有竞争力的薪资及福利体系
• Excellent Training and Development opportunities
• 完善的培训与发展机会
• Complimentary Accommodation at other Four Seasons Hotels and Resort
•全球四季酒店及度假村的免费住宿礼遇。
• Complimentary Dry Cleaning for Employee Uniforms
• 员工制服免费干洗服务
• Complimentary Employee Meals
• 免费员工工作餐
• Employee activities
•丰富多彩的员工活动

Schedule & Hours:

工作时间安排：

• This is a full-time position
•这是一个全职职位。
• The working hours will primarily be daytime, during weekdays and weekends.
•工作时间主要是在白天，包括工作日和周末。

/VE