Spa/Health Club Receptionist
Four Seasons Hotels and Resorts
Baltimore, Maryland
Full-Time
$21
OfficeExecutive
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Sophisticated urban retreat on the waterfront. Our modern, urban retreat, positioned at the edge of Baltimore’s Harbor East, offers a host of luxurious amenities such as a five-star Spa to a rooftop pool, setting the scene for fabulous vacations with kids, romantic getaways and business stays. Miles of walkable waterfront, top restaurants and city landmarks are all within easy reach.The role of the Spa Receptionist
The Spa Receptionist is responsible for guest satisfaction in the spa by performing the proper services to the best of their ability and maintaining Four Seasons standards throughout all procedures. Facilitates guest arrival and departure in the spa. Coordinate spa treatment bookings. Schedule treatments with selected Spa software, maximizing time within the treatment schedule and tracking guest preferences. Responds to all interactions in an efficient, courteous and professional manner to achieve maximum customer satisfaction and comfort. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Assist guests with all inquiries in connection with spa services. Assists guests with the sale of retail merchandise; assist in the inventory and stocking of retail items. Ability to work, weekends, nights, and holidays.
What you bring
• At least 6 months of spa receptionist or related experience, preferably in a luxury hotel or resort.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job; knowledge of Book4Time preferred/is a plus.
• Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
What to Expect from your Employee Experience
Miscellaneous
Work authorization in the United States required. Ideal candidate will have a flexible schedule with availability to work weekends and holidays.
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfUnder Maryland law, an employer may not require or demand, as a condition of employment, prospective employment or continued employment, that an individual submit to or take a lie detector or similar test. An employer who violates this law is guilty of a misdemeanor and subject to a fine not exceeding $100.