Specialist 4 - User Experience
Comcast
India - Chennai, Comcast India Engineering Cent
Full-Time
Competitive
HybridSenior
Job Summary
As a User Experience Engineer 4 within the Marketing Technology ecosystem, you will serve as a senior technical leader responsible for designing, developing, and supporting enterprise-scale customer communication and digital experience solutions. This role requires deep expertise in Adobe Campaign Classic v8 (ACC v8), strong proficiency in HTML, CSS, and JavaScript, SQL and proven experience leading teams in delivering scalable marketing technology solutions. You will provide technical leadership, mentor engineers, drive solution design, and oversee end-to-end campaign and platform implementations. Working closely with business stakeholders, leadership teams, and global partners, you will ensure successful delivery of strategic initiatives while maintaining platform stability, performance, and operational excellence. Experience with Adobe Journey Optimizer (AJO) and Adobe Experience Platform (AEP) is considered a strong advantage.Job Description
Key Responsibilities:
Develop andmaintainresponsive email templates, landing pages, web forms, and digital experiences usingHTML, CSS, and JavaScript.
Lead the design, development, and implementation of customer communication and marketing automation solutions usingAdobe Campaign Classic v8 (ACC v8).
Manage end-to-end campaign delivery, includingrequirementsgathering, solution design, development, testing, deployment, and post-launch support.
Collaborate with business stakeholders, Product Owners, Marketing Operations, and global HQ teams to translate business requirements into scalable technical solutions.
Oversee team workload, project deliverables, and resource planning to ensure successful execution of multiple concurrent initiatives.
Provide technical leadership and guidance to engineering teams, ensuring adherence to development standards, best practices, and delivery timelines.
Ensure adherence toestablishedCampaign QA and Email QA processes, including validation of audience targeting, personalization, content accuracy, tracking, rendering, and deployment readiness.
Drive quality assurance best practices across campaign development and execution, ensuring high-quality customer communications and minimizing production issues through rigorous testing and governance.
Mentor and coach team members, fostering technical growth, knowledge sharing, and continuous improvement.
Troubleshoot complexcampaign,workflow, and data integration issues, providingtimelyresolution and root cause analysis.
Support the adoption and implementation of next-generation Adobe technologies, includingAdobe Journey Optimizer (AJO)andAdobe Experience Platform (AEP).
Act as the primary technical point of contact for leadership teams, ensuring clear communication, risk management, and successful project execution.
Technical Expertise:
Strong hands-on experience withAdobe Campaign Classic v8 (ACC v8), including campaign development, workflows, deliveries, schemas, and troubleshooting.
ProficiencyinHTML, CSS, and JavaScriptfor developing responsive email templates, landing pages, web forms, and customer-facing digital experiences.
Solid understanding of JSON, XML, and data structures used in marketing technology integrations and data exchange.
Strong knowledge ofdata management concepts, audience segmentation, data workflows, and campaign orchestration.
Proficiencyin writing andoptimizingSQL queriesfor data extraction, analysis, validation, and troubleshooting.
Working knowledge ofAdobe Experience Platform (AEP)andAdobe Journey Optimizer (AJO)is highly desirable andis considereda strong advantage.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
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Education
Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.Certifications (if applicable)
Relevant Work Experience
7-10 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.