Specialist Automation Engineer, CX

About Nice:

Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation.

So, whats the role all about?

We are looking for an experienced QA professional with a strong background in testing distributed systems. The ideal candidate can work independently, has strong experience with test automation, and is self-driven to ensure high-quality software delivery. You will be working in multidisciplinary team with other professionals delivering high quality and secure software within an Agile delivery framework. The role will be based in Pune, India. Extensive collaboration and communication with US based teams will be a key part of the job, so excellent communication skills are critical.

How will you make an impact?

• Automated Testing: Design, implement, and maintain automated test cases using tools and frameworks like Selenium and Playwright. Identify test scenarios and implement automated testing strategies for both UI and backend services
• Programming: Develop scripts for automated tests in languages such as Typescript (must).
• CI/CD Integration: Integrate automated tests into CI/CD pipelines to ensure continuous quality.
• Web and API Testing: Conduct comprehensive testing of web-based SaaS applications and RESTful APIs. Perform API testing using tools such as Postman, or similar.
• Test Frameworks: Utilize and manage testing frameworks like NUnit and and Playwright for creating and managing test cases.
• Defect Tracking: Report and manage software issues using defect tracking tools.
• Collaboration: Collaborate with developers and product managers to understand features and requirements, ensuring comprehensive test coverage. Mentor junior team members and help drive continuous improvement in testing practices
• Testing Strategies: Implement various testing strategies, including unit, integration, and end-to-end testing. Ensure compliance with QA best practices, processes, and methodologies
• Performance and Security Testing: (Optional) Conduct performance and security testing for SaaS applications.
• Problem-solving: Analyze and address software issues through automated testing processes.

Have you got what it takes?

• BS or MS in Computer Science, Engineering, or related degree.
• 8+ years of experience in software testing & automated testing of microservices written using Typescript or Java.
• Hands-on experience with Playwright or Selenium automation testing.
• Strong understanding of test automation design patterns, tools.
• ISTQB certification (or equivalent) preferred.
• Experience in creating clear test plans, scripts, and reporting results.
• Utilize Git or similar version control systems to manage test scripts, coordinate test coverage with development, and enable collaboration across teams.
• Practical experience in manual and automated testing across UI, business logic, data access, and APIs.
• Experience in API/Web Services Testing using tools like Postman.
• Experience in cross-browser and non-functional testing strategies.
• Good understanding of testing design patterns and experience in implementing automated tests for REST APIs and service-based architectures
• Experience with AWS tools such as Kafka, EKS, Kubernetes, and creating test scenarios for cloud-based microservices and messaging queues.
• Experience with Continuous Integration workflows and tooling, integrating automated tests into CI/CD pipelines to ensure early detection of defects.
• Stay updated with industry trends, emerging technologies, and best practices in test automation to drive innovation and efficiency within the QA team

You will have an advantage if you also have:

Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)

Performance testing of API and UI based applications.

Whats in it for you?

Join an ever-growing, market disrupting, global company where the teams comprised of the best of the best work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Reporting into:Tech Manager, Engineering, CX
Role Type:Individual Contributor