Specialist, Credit & Collections
Broward College
Cypress Creek Administrative Center, Unknown
Full-Time
$36,800
HybridSenior
Job Profile Summary
Under limited supervision, the purpose of this job is to perform accounting functions as assigned in area of Credit and Collections. Functions may include data entry for billing or payment of invoices, reimbursements, computations, processing and verification of accounting entries, reviewing and preparing financial reports, research and resolve credit and collections issues with regards to customers and outside agencies; perform other duties as assigned.Minimum Education:
Associate’s degree required.
Minimum Experience/Training:
Three or more years of functional experience in related field of work.
An equivalent combination of experience and education may be considered.
Essential Functions:
Daily - 55%: Communicates with students to achieve student debt resolution. Directs student telephone contact to discuss their debt status. Emphasizes the importance of debt repayment to the student. Negotiates repayment plan with the student. Advises the student of the possibility of collections action. Effectively communicate student, contractor, and internal department problems to the immediate supervisor.
Daily - 20%: Researches and responds to student debt disputes. Researches student debt in the college financial system. Advises collection agency of research results in writing. Attaches research results document to internet based Unisearch. Inserts appropriate comment on the college financial system.
Daily - 5%: Processes unopened collections correspondence returned to the college. Verifies current address in the college financial system or NetSearch. Enters system comments and resend correspondence if necessary.
Daily - 5%: Processes student returned checks. Bills student immediately and schedules grace period to pay outstanding balance. If outstanding balance remains unpaid, processes bills through either the internal billing service or external collection agency, blocking future check acceptance in the college financial system. Updates student account status in the college financial system. Generates report of those accounts entering collections. Places accounts in collection over the internet.
Daily - 5%: Processes outgoing student billing documents. Collates the documents and envelopes through the folder/sealer. Delivers the sealed documents to the mail room.
Quarterly - 5%: Processes requests for emergency short term loans. Receives the promissory note from student financial services. Processes disbursement request in the college financial system. Creates processes, and images a receivable contract for the short term loan.
Daily - 5%: Performs related duties as assigned.
Knowledge, Skills and Abilities:
Research skills; identifying problems; solving problems; extracting important information.
Organizational skills; handling details; time management.
Knowledge of general accounting procedures
Position abilities include working directly with the student population in a positive manner to address outstanding debt issues. The incumbent also works directly with the college student financial services staff and the outside collections contractors to facilitate resolution of student account issues.
Strong knowledge, understanding and skills in area of responsibility; including an understanding of concepts and principles of related areas and functions.
Ability to manage own work to job and performance standards. Ability to participate as an active team member
Ability to lead a group of employees
Requires intermediate to advanced knowledge of computer systems, i.e. Microsoft Office Products as well as specialized computer systems
Ability to interact and effectively communicate with employee and student populations
Our Culture – At Broward College, our leaders embody a culture of competence, care, character, composure, and courage. We prioritize serving each other and our students through high-quality guidance, mutual respect, resilience, and fair, thoughtful decision-making, all while upholding the values of integrity, transparency, and honesty.
Broward College offers an exceptional benefits package, including, but not limited to:
Affordable High Quality Healthcare Insurance (Medical, Dental & Vision)
Retirement Options – Florida Retirement System (FRS) Pension Plan or the FRS Investment Plan
Wellness Program
Vacation/Paid Time Off
Winter and Spring Break Off
Paid Parental Leave
Tuition Assistance and Tuition Reimbursement are available to employees and family members
Job Title
Specialist, Credit & CollectionsPosition Number
P0005758Job Status
Full time RegularDepartment
Accounts ReceivableLocation
Cypress Creek Administrative CenterPay Grade
713Salary
$36,800-$43,240 (Salary Commensurate with Education and Experience)Work Shift
First ShiftWork Schedule
Monday-Friday/Weekends/VariesHours Per Week
40Posting End Date
Open Until FilledComments
To be considered for this position, a completed online employment application form along with a resume and unofficial transcript are required.Designated Essential Personnel
NoFLSA Status
Non-ExemptPosition Classification
Professional Technical Staff (PTS)Special Instructions to Applicant:
For positions requiring a degree, the official transcripts are required upon hire. An unofficial copy of the degree/transcript is acceptable during the application process and must be attached to the online application. If unable to attach the documentation, please email document to jobs@broward.edu or fax to 954-201-7612, stating clearly the position name(s) and position number(s) the transcript is to be attached to.
Foreign Transcript: Transcripts issued outside of the United States require a equivalency statement from a certified transcript evaluation service verifying the degree equivalency to that of an accredited institution within the USA. This report must be attached with the application and submitted by the application deadline. All required documentation must be received on or before the job posting end date.
**Please note that multiple documents can be uploaded in the “Resume/CV/Transcript/License/Certification” section of the application**
Please refer to link with the instructions on how to submit an application with multiple documents. https://www.broward.edu/jobs/_docs/tutorial_external_applicant_broward_college.pdf.
Employment is contingent upon successful completion of the required background screening process.
Broward College uses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 Form and provide documentation of your identity for employment purposes.
Broward College is an equal opportunity employer and strongly encourages applications from eligible veterans and spouses of veterans, underrepresented groups, including minorities, women, and persons with disabilities. The College does not discriminate on the basis of age, color, disability, gender identity, genetic information, national origin, race, religion, sexual orientation or any other legally protected classification. For inquiries regarding Title IX and the college’s non-discrimination policies, contact the Vice President for Talent and Culture at 954-201-7449, Broward College, 6400 NW 6th Way, Fort Lauderdale, FL 33309. Applicants needing a reasonable accommodation with the application process, please contact the Talent and Culture Department at nanders1@broward.edu.
Disclaimer
The intent of this description is to illustrate the types of duties and responsibilities that will be required of positions given this title and should not be interpreted of describe all the specific duties and responsibilities that may be required in any particular position. Directly related education/experience beyond the minimum stated may be substituted where appropriate at the discretion of the Appointing Authority. Broward College reserves the right to revise or change job duties, job hours, and responsibilities.