Specialist - Fraud, Customer Service - Cebu
JPMorgan Chase & Co.
Cebu, Central Visayas, Philippines
Full-Time
Competitive
Office2+ years or equivalent educational qualification
Job Description
At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Customer Service Account Specialist's work is creative, exciting, and different every day.
As a Customer Service Specialist within the Customer Support Team, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries.
Job Responsibilities:
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills:
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
As a Customer Service Specialist within the Customer Support Team, you are responsible for providing outstanding service to our customers by providing timely resolutions to their queries.
Job Responsibilities:
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
Required qualifications, capabilities, and skills:
- Computer experience required, utilizing multiple computer applications in a Windows-based environment
- Completed at least 2 years in college or, Completed the K-12 Curriculum or,
- High school graduate with 1 year customer-interfacing work experience or,
- Completed a 2-year vocational/certificate course with 1 year customer-interfacing work experience
Preferred qualifications, capabilities, and skills:
- Ability to multitask using a computer and simultaneously provide customer support
- Comfortable in a fast-paced, consistently changing environment
- Previous experience working in a Hospitality, Restaurant or Retail industry
- Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule:
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.
Required Skills
MANAGEMENT
Responsibilities
- Works in a call center environment that requires 100% phone-based customer interaction
- Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
- Communicate with customers in a metrics-driven environment
- Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
- Take ownership of each customer interaction while treating them with respect and responding with empathy
- Work both independently and in a team environment
- Abide by all applicable regulatory and departmental practices and procedures
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Job Details
- Job Type
- Full-Time
- Workplace Type
- Office
- Experience Level
- 2+ years or equivalent educational qualification
- Salary
- Competitive
- Categories
- CUSTOMER SERVICE