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Specialty TPA Claims Executive

Job Location: London, UK
Job Type: Permanent
Remuneration: Competitive salary, commensurate with skills, experience, and professional qualifications

Take the Lead in Complex Global Aviation Claims – Join Our Specialty TPA Team as a Claims Executive

Join our Specialty TPA Claims team as a Claims Executive and play a pivotal role in managing complex aviation claims for leading London Market insurers. In this position, you’ll take ownership of a diverse portfolio of international aviation claims, including aircraft damage (hull), passenger and third-party liability, cargo, and ground handling incidents, operating within delegated authority limits. You’ll make critical decisions on liability, coverage, reserves, and settlements, ensuring accuracy and compliance at every stage.

This is a dynamic role requiring strong negotiation skills, technical curiosity, and the ability to work independently within a fast-moving, global environment. You’ll liaise directly with insurers, brokers, aviation operators, legal representatives, and other stakeholders, representing our organisation with expertise and professionalism. From attending client meetings to supporting audits and driving continuous improvement, you’ll play a key role in delivering exceptional service and maintaining trusted client relationships. If you thrive in a specialist, high-value claims environment and enjoy working on complex, cross-border matters, this role offers the opportunity to make a real impact.

What you’ll need:

• Negotiation expertise – Strong ability to influence outcomes and secure fair settlements across complex aviation losses.
• Time management – Excellent organisational skills to manage a varied portfolio of claims efficiently.
• Analytical mindset – Ability to assess liability, policy coverage, quantum, and reserves accurately.
• Problem-solving skills – Sound judgement in resolving technically complex aviation claim scenarios.
• Communication skills – Confident engagement with insurers, brokers, legal representatives, and aviation stakeholders.
• Independence – Confidence to make autonomous decisions within delegated authority.
• Claims handling experience – Proven background handling liability or complex claims (aviation experience advantageous but not essential).
• Regulatory knowledge – Understanding of compliance requirements, London Market processes, and audit standards.
• Relationship building – Ability to build and maintain strong client and stakeholder relationships in a global market.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Group Income Protection

Other benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Employee assistance programme for employee wellbeing
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands handling complex aviation losses, you'll also be contributing to a highly specialised and evolving global sector. Through Sedgwick University, you’ll have access to one of the most comprehensive training and development programmes in the industry, with more than 15,000 on-demand courses and opportunities to continue your formal education.

You’ll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people, businesses, and global aviation operations. This isn’t just a job; it’s an opportunity to shape the future of aviation claims.

Next steps for you:

Think we’d be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

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Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.