SPL IMT SPECIALIST

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Job Description:

Administrative position responsible for the overall operational support and inventory management of assigned Post Sales SPLUS clients. Day-to-day customer contact for business requirements, operational process development and documentation, escalation management and RCCA review, special projects/requests, and inventory management. Has multiple accounts of average complexity and provides backup support for other employees as needed. Countries Covered: US, Canada and Latin America

Responsibilities includes but not limited to:

• Warehouse Special Projects
• Set up and Maintain Order Entry Module Specifics for each Customer
• Set up and Maintain Inventory Module Specifics for each Customer
• Inventory Research and Reconciliation
• Daily Inventory Control
• System Adjustments on incorrect On Hand Balances (after Research & Reconciliation)
• Warehouse Resource for Instructions, Training, and Go-To Support
• Customer Annual and/or Performance Driven Physical Inventories
• Call Center Resource for Instructions and Go-To Support
• Customer “One-Stop-Shopping” Escalation Point
• Customer Ad-Hoc Reporting Requests
• Customer Operational Change Notifications
• Operational Compliance Conference Calls

Employee Type:

Permanent

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