Area of Assignment: Colombo, Sri Lanka
Work Arrangement: Office-based; candidates must be based in Colombo.
This intermediate associate executes the day-to-day processes and activities to service the participant-supporter connection. Works within and supports Compassion systems, processes and standards ensuring quality communications and information. Specifically, he or she processes child sponsorship, child survival, youth and other significant field program communication resources. He or she may coach the work of other Sponsor Donor Support Associates.
Responsibilities
- Acts as an advocate to raise the awareness of the needs of children. Understands mandate to protect children. Commits to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry. Abides by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Reports any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately supports responses to incidents if they occur.
- Working directly or in cooperation with appropriate staff, coordinates the gathering of communication resources from the partner.
- Ensures communication between supporters and participants and partners aligns with Sponsor Donor Support standards and provides production schedules with deadlines as well as feedback on the quality of information received.
- Collaborates with various field office staff to conduct and support marketing or external relations related information processing.
- Generates, organizes, records, and tracks child, mother-child unit and student information and correspondence documents within established time lines. This includes project gift usage, letters, child updates (registration, transfers exits, etc) and supporter inquiries.
- Reviews and corrects documents ensuring accuracy of data flowing from field offices to marketing and alignment with Compassion standards. Reviews participant and supporter communication-focuses dashboards and addresses needs in communication processes. Addresses gaps in understanding of systems, processes, and Compassion standards and supports capacity building efforts for the partner staff they support as needed.
- Enters electronic participant and supporter data into database and runs database reports and maintains computer files. Also reviews, approves or rejects child information received.
- Uses Compassion process and system understanding to support program support activities and may provide some general administrative support.
- May provide technical advice to other staff on Sponsor Donor Support systems and programs commonly used in this role to other associates and client groups.
Culture
- Accountable for supporting, upholding, and engaging in Compassion's core "Cultural Behaviors" in all internal and external communication and relationships.
Qualifications
- Minimum qualification: GCE Advanced Level. A Bachelor’s degree in Business Administration, Communications, or a related field is preferred.
- At least 2 years of experience in donor support, customer service, or administrative roles.
- Strong written and verbal communication skills in Tamil and English (Sinhala is an advantage), with the ability to communicate clearly, professionally, and compassionately.
- Interpersonal skills, including active listening, collaboration, and negotiation, with the ability to build positive relationships with sponsors and colleagues
- Demonstrates patience, humility, and a service-oriented attitude when engaging with sponsors, church partners, and colleagues.
- Strong multitasking and time management skills, with the ability to manage multiple requests, priorities, and deadlines in a fast-paced environment.
- Ability to work both independently and collaboratively as part of a team.
- Proficient in Microsoft Office Suite and online/database systems, with the ability to quickly learn new digital tools.
- Highly organized and detail-oriented, with a strong commitment to accuracy
- Comfortable and efficient in handling repetitive administrative tasks while maintaining quality and consistency.
Travel Requirements
- May be required to travel up to 10% of normal schedule
