Sr. Account Executive, Commercial

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Account Executive, Commercial
Department & Team: Sales | Commercial Sales
Reports to: Regional Sales Director / Front Line Sales Manager
Location: Amsterdam, Netherlands

Summary

As a Sr. Account Executive, Commercial, you will be responsible for driving new business growth and expanding customer relationships across a defined portfolio of commercial accounts in the Netherlands and broader assigned territory. This is an exciting opportunity for a high-energy, customer-focused sales professional who thrives in a fast-paced, consultative selling environment. You will work with cross-functional teams including Business Development, Marketing, Solution Consulting, Customer Success, and Partners to help organizations modernize customer experience and achieve measurable business outcomes. This role is ideal for someone who enjoys building strong executive relationships, navigating complex sales cycles, and creating meaningful value for customers through strategic account development.

Key Responsibilities

The primary responsibilities for this role include, but are not limited to:

• Drive new business acquisition and revenue growth across a defined set of commercial accounts within the assigned territory.

• Develop and execute territory and account plans that identify whitespace, prioritize opportunities, and accelerate pipeline creation.

• Build and manage a healthy pipeline of qualified opportunities through a combination of outbound prospecting, partner engagement, marketing-generated leads, and strategic account development.

• Lead complex, consultative sales cycles from initial discovery through negotiation and close, aligning customer challenges with business outcomes and solution value.

• Establish strong relationships with key stakeholders and decision-makers across business and technical buying centers, including executive-level contacts.

• Collaborate closely with Business Development Representatives, Marketing, Solution Consultants, Customer Success, and Partners to create account strategies and progress opportunities efficiently.

• Maintain a strong understanding of customer priorities, market dynamics, competitive positioning, and industry trends to shape compelling sales strategies.

• Deliver accurate forecasting, opportunity planning, and pipeline reporting through disciplined CRM usage and regular deal inspection.

• Negotiate commercial terms, contracts, and pricing in collaboration with internal stakeholders to close profitable, compliant deals.

• Ensure a high standard of customer engagement by demonstrating credibility, responsiveness, and a strong understanding of the customer’s business transformation goals.

• Represent the company professionally at customer meetings, industry events, and partner engagements.

• Consistently achieve or exceed assigned sales targets, pipeline generation goals, and strategic account development objectives.

Minimum Requirements

• 4+ years of quota-carrying B2B sales experience, preferably in SaaS, cloud, customer experience, or enterprise software solutions.

• Proven track record of achieving or exceeding new business and revenue targets.

• Experience managing full sales cycles, from prospecting and discovery through negotiation and close.

• Strong consultative selling skills with the ability to uncover business challenges and align solutions to customer outcomes.

• Experience building and executing account plans within a defined territory or account set.

• Ability to engage and influence multiple stakeholders across business and technical functions.

• Strong communication, presentation, and negotiation skills in customer-facing environments.

• Demonstrated ability to work cross-functionally with internal teams such as Marketing, BDR, Solution Consulting, and Customer Success.

• Strong pipeline management, forecasting discipline, and CRM hygiene.

• Self-starter with the ability to work independently, prioritize effectively, and thrive in a dynamic environment.

• Fluent in English; Dutch language skills are strongly preferred.

• Bachelor’s degree or equivalent professional experience.

Desirable Skills

• Experience selling CCaaS, CX, contact center, AI, or digital transformation solutions.

• Knowledge of the Dutch commercial market and local business landscape.

• Experience selling into mid-market or commercial accounts with multi-stakeholder buying processes.

• Familiarity with value-based selling and account-based sales methodologies.

• Experience working with channel or alliance partners to generate and close opportunities.

• Strong business acumen with the ability to connect technology solutions to financial and operational outcomes.

• Comfort working in an international, matrixed organization.

• Proficiency in Salesforce, LinkedIn Sales Navigator, and standard business productivity tools.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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