The Sr. Ambulatory Practice Manager is a strategic leadership position that will manage the overall operations of the Gilchrist Medical Services practice. Under limited supervision of the Director for Geriatric Medical Support Services, the Sr. Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice operations are effectively addressed and to support the implementation or enhancement of clinic programs and services aligned with the organizations' strategic priorities.
The Sr. Ambulatory Practice Manager is responsible for oversight and management support of the day-to-day operations in alignment with the four aims of GBMC HealthCare. This includes, but is not limited to, patient access, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. This work requires strong collaboration with physicians, nurse practitioner, and office staff.
Education:
Bachelor’s degree in health care administration, Business Management, Business Administration or related field is required.
A combination of experience and education may be considered.
Experience:
4 years of progressively responsible medical practice management experience is required.
Supervisory experience required.
Licensure, Certifications:
CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.
Skills:
- Knowledge of ambulatory medical practice/ physician practice operations.
- Knowledge of and proficiency in the use of Electronic Medical Record systems. EPIC is preferred.
- Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
- Knowledge of clinical and business compliance requirements.
- Understanding of physician practice billing systems preferred.
- Ability to organize and prioritize work to meet changing priorities.
- Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
- Strong organizational skills in managing multiple priorities.
- Uses critical thinking skills regarding use of the medical practice/business operations software applications.
- Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
- Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
- Ability to effectively lead, supervise and coordinate the work of staff.
- Ability to delegate tasks to direct and indirect reports.
- Ability to work with diverse personalities and competing priorities to implement projects and tasks.
- Excellent customer service skills.
- Ability to direct, supervise and coach front office and clinical staff daily.
- Ability to problem solve and address issues raised by, providers, staff, and patients
Principal Duties and Responsibilities:
Strategy and Business Development:
- Develop and execute to vision for assigned practices and departments.
- Plan, implement, and monitor achievement of strategic business objectives.
- Maintain physician relations to ensure access to care, coordinated care services, and growth.
Financial Management:
- Prepare, and manage to, operating budget.
- Manage utilization of workforce.
- Identify and make recommendations for capital budget needs.
- Maintain inventory and collaborate with value analysis to implement best use of supplies and services.
- Accountable for revenue, expenses, and overall profitability of assigned areas.
Patient Experience:
- Measure and optimize patient satisfaction.
- Utilize performance improvement and innovation tools to implement changes based on patient and team member feedback.
- Enroll all staff in initiatives to address patient satisfaction.
Management and Professional Development:
- Facilitate training and development for all staff.
- Maintain records and ensure all employee compliance with competency requirements.
- Manage performance of all assigned staff.
- Delegate appropriately to develop staff skills, foster a team environment, and evaluate clinical performance.
- Maintain working relationships with participating providers in areas of responsibility.
- Maintain records and ensure compliance to all regulatory requirements and organizational policies and procedures.
- Allocate labor according to set standards; interview and select personnel.
- Utilize data to effectively manage processes and resources in alignment with objectives and goals.
- Lead collaboration with other departments and services.
Operations:
- Lead the daily operations of each assigned area.
- Establish, and manage to, standard work processes.
- Utilize performance improvement and innovation tools to identify opportunities and implement changes.
- Support ongoing work to fully utilize EMR and other computer and networking tools.
- Utilize operational systems and data to support management of assigned areas.
- Process payroll and other regular staffing activities.
- Ensure a safe working environment.
- Oversee audits and other reinforcement of quality, infection prevention, and other standards.
- Collaborate with Division Chiefs, Directors, and other clinicians to ensure patient care meets established standards.
All roles must demonstrate GBMC Values
Respect
I will treat everyone with courtesy. I will foster a healing environment.
- Treats others with fairness, kindness, and respect for personal dignity and privacy
- Listens and responds appropriately to others’ needs, feelings, and capabilities
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
- Meets and/or exceeds customer expectations
- Actively pursues learning and self-development
- Pays attention to detail; follows through
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
- Sets a positive, professional example for others
- Takes ownership of problems and does what is needed to solve them
- Appropriately plans and utilizes required resources for various job duties
- Reports to work regularly and on time
Teamwork
I will be engaged and collaborative. I will keep people informed.
- Works cooperatively and collaboratively with others for the success of the team
- Addresses and resolves conflict in a positive way
- Seeks out the ideas of others to reach the best solutions
- Acknowledges and celebrates the contribution of others
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
- Demonstrates honesty, integrity and good judgment
- Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
- Embraces change and improvement in the work environment
- Continuously seeks to improve the quality of products/services
- Displays flexibility in dealing with new situations or obstacles
- Achieves results on time by focusing on priorities and manages time efficiently
Pay Range
$74,965.56 - $127,441.45
Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
