Sr Analyst III Infrastructure Services
DXC Technology
Chennai Corporation, Tamil Nadu, India
Internship
Competitive
HybridAssociate
Job Description:
Operating Systems: OS/400 – V6R1M0, V7R4, V7R5.
Servers: IBM AS/400 (iSeries models).
Scheduling Tools: ROBOT Scheduler, Native and Advanced Job Schedulers.
Backup & Recovery: BRMS.
Ticketing Tool: ServiceNow.
Supporting Utilities: IBM i Access Client Solutions, Green Screen utilities.
AS400 Operations
Monitor application and batch jobs and escalate failures to the appropriate support teams.
Ensure all batch jobs complete successfully and take corrective actions based on job status.
Monitor and respond to system operator messages (QSYSOPR) as per operational procedures.
Monitor JOBQ and OUTQ for delays, failures, or abnormal conditions.
Perform routine checks on disk usage, system health, and network status.
Monitor AS400 hardware alerts and raise service calls when required.
Perform and validate weekly and monthly backups using BRMS.
Conduct object- and library-level restore activities using BRMS.
Initialize and verify tape media and ensure availability during backup cycles.
Perform Initial Program Load (IPL) activities via HMC and validate post-IPL system health.
Conduct health checks after backup and maintenance activities.
Create and manage subsystems, job queues, and output queues as required.
Scheduling Operations
Monitor scheduled batch cycles to ensure timely execution.
Perform scheduling changes including hold, release, omit, restart, and resubmission of jobs.
Create and maintain scheduling objects such as calendar, date, and related scheduling definitions.
Execute month-end, year-end, and special cycle pre-checks.
Restore job logs and validate job completion status when required.
Configure and maintain alerts within ROBOT Scheduler.
User & Access Management
Create, modify, disable, and delete user profiles based on approved requests.
Reset passwords and manage locked user profiles.
Restore user profiles when required.
Grant and remove access to system functions, command line (STRSQL), FTP, and folder-level access.
Ensure access changes are logged and tracked through ServiceNow tickets.
Incident & Change Management
Create, update, and resolve incidents and service requests within ServiceNow.
Participate in change activities related to backups, restores, IPLs, and scheduling updates.
Prepare and share operational status updates and reports as required.
Follow ITIL-aligned incident, problem, and change management processes.
Foundational understanding of cloud computing concepts including IaaS, PaaS, and SaaS.
Awareness of hybrid environments and coexistence of on-premise IBM i systems with cloud platforms.
Basic understanding of identity management, security fundamentals, and cost awareness in cloud environments.
Preferred Cloud Certifications (Foundation Level):
Microsoft Azure Fundamentals (AZ-900).
AWS Certified Cloud Practitioner.
Google Cloud Digital Leader.
Hands-on experience in AS400 system operations and batch monitoring.
Practical experience with ROBOT Scheduler, BRMS, and ServiceNow.
Good understanding of job queues, output queues, subsystems, and backup processes.
Experience supporting 24×7 production environments.
Basic knowledge of security and user access controls on IBM i systems.
Willingness to work in rotational shifts.
Knowledge of ITIL processes and operational best practices.
Ability to follow documented procedures with high accuracy.
Strong troubleshooting and incident-handling skills.
Good communication and documentation abilities.
Hands-on exposure to enterprise AS400 operations and job scheduling.
Opportunity to work in stable, mission-critical production environments.
Skill development across system operations, backup & recovery, and scheduling.
Alignment with modern IT expectations through mandatory cloud fundamentals.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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