Sr. Analyst Reconciliation, Global Expense Management (FSSC)

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Position: Sr. Analyst Reconciliation, Global Expense Management (FSSC)

Location: Manila, Philippines

Reporting to the Sr. Manager, Global Expense Management (FSSC), the Sr. Analyst Reconciliation, Global Expense Management (FSSC) owns assigned reconciliation activities end-to-end across Cash and Bank Reconciliation, Direct Debit clearing, AP Ageing, Debit Balance Analysis, Duplicate Payment Review, Supplier Statement of Account (SOA) reconciliation, and GL account substantiation. The role is responsible for investigation, root-cause analysis, action tracking, escalation, and evidence retention to support timely resolution and stronger balance sheet discipline. Beyond transactional reconciliation, the role actively partners with GEM sub-teams and cross-functional stakeholders to identify process gaps surfaced during reconciliation and work collaboratively toward sustainable corrective actions.

Stakeholders of this role will include the vendors, Procure to Pay team, Controllers, Tax, Treasury Team, Internal Audit, Payroll team and different business units needing the support from the end-to-end Global Expense Management Process.

The team can be very busy during year end and quarter end and therefore a calm approach is required together with the ability to prioritize workload to achieve maximum efficiency is an advantage. As such, good communication and organization skills are required.

Key Responsibilities

In this role, the primary responsibilities will include (but are not limited to):

Cash and Bank Open Item Reconciliation

• Review open cash and bank items across all entities and currencies; determine root cause of mismatches between bank statements and the AP/GL subledger.
• Coordinate resolution with Invoice Processing, Payments, Treasury, RTI, or business owners, as appropriate.
• Escalate long-aged or unusual items to the Sr. Manager with a clear summary and recommended course of action.
• Ensure all open items are cleared or properly disclosed within the agreed month-end and quarter-end close calendar.

Direct Debit Reconciliation and Clearing

• Track direct debit transactions and validate invoice support to confirm each debit is properly authorized, coded, and matched prior to clearing.
• Coordinate with business owners and vendors to obtain missing or incorrect invoices linked to direct debit charges, following up until resolution is achieved.
• Support supplier ledger posting and clearing; monitor recurring direct debit agreements for changes in amount or vendor details and flag anomalies for review.
• Support user acceptance testing and process documentation for any automation of this workflow.

AP Ageing Review

• Review aged AP balances across all entities, categorizing open items by type: debit balances, unapplied credits, blocked invoices, pending approvals, PO mismatches, and other supplier open items.
• Assign clear ownership and drive resolution within agreed SLAs; escalate chronic or high-value items to the Sr. Manager.
• Identify patterns in aged items such as recurring blocked invoices or approval bottlenecks, and raise these as process improvement opportunities.
• Prepare ageing analysis reports with clear commentary on trends, risks, and resolution progress for the Sr. Manager and key stakeholders.

Duplicate Payment Review

• Perform structured duplicate payment analysis using Excel-based tools and system-generated reports, covering all payment methods (ACH, wire, check, and virtual card).
• Validate flagged items by reviewing source documents, PO matching data, and payment history to distinguish genuine duplicates from timing differences or valid re-issuances.
• Initiate and track recovery actions for confirmed duplicates including vendor debit memo requests, offset arrangements, or credit application.
• Maintain a duplicate payment register tracking findings, root causes, and recovery status; collaborate with Invoice Processing and Payments teams to implement preventive controls.

Supplier SOA Reconciliation

• Obtain and reconcile vendor statements of account against Workday AP records at agreed frequencies, identifying and resolving discrepancies including missing invoices, unposted credit notes, duplicate billings, unapplied payments, and timing differences.
• Communicate professionally with vendors to confirm balances, request supporting documentation, and agree on resolution timelines.
• Prioritize high-spend, high-risk, or audit-sensitive suppliers when scheduling SOA reconciliation.
• Identify recurring discrepancy patterns and escalate as process improvement items to the relevant GEM sub-team.

Debit Balance Analysis through Automated Dunning Process

• Identify, validate, and classify supplier debit balances in the AP subledger, distinguishing recoverable overpayments from valid prepayments, retentions, or pending credit notes.
• Trigger dunning notices when applicable; monitor supplier acknowledgments, response timelines, and agreed recovery methods (refund, credit note, or offset).
• Maintain a debit balance aging tracker with assigned ownership and expected resolution dates; provide regular reporting to the Sr. Manager.
• Propose write-off or provision actions for aged balances where recovery is no longer commercially viable, subject to appropriate approvals.

GL Account Reconciliation and Balance Sheet Substantiation

• Prepare and maintain high-quality balance sheet reconciliations for assigned AP and Expense Management-related GL accounts in accordance with the company’s reconciliation policy and close calendar.
• Ensure all reconciling items are clearly documented, aged appropriately, and resolved within SLA; flag items requiring write-off, reclassification, or accrual to the Sr. Manager and Controllers.
• Support internal and external audit requirements by providing well-documented reconciliations, transaction evidence, and clear explanations of open or unusual items.

Process Gap Identification and Collaboration with GEM and Stakeholder Teams

• Analyze reconciliation exceptions, recurring open items, and systemic discrepancies to identify underlying process gaps across Invoice Processing & Payments, Procurement, or upstream business unit workflows.
• Collaborate proactively with GEM sub-teams (Payments, Invoice Processing, Helpdesk, Corporate Card) and cross-functional partners (Controllers, Procurement, Treasury, and IT) to design and implement corrective actions and process enhancements that address root causes surfaced during reconciliation.
• Track the effectiveness of agreed changes to confirm that exception volumes decline and reconciliation quality improves over time.
• Proactively raise control deficiencies or compliance risks to the Sr. Manager and participate in the design of corrective controls in coordination with Internal Audit.

Perform other ad hoc projects as assigned:

• Provide support to designated FSSC initiatives and other global projects, as assigned.
• Maintain accurate and timely updates of Business Process Documents (BPDs), process workflows, and related documentation for assigned responsibilities.
• Support the FSSC operating framework and help foster an environment where excellence, accountability, change readiness, and adaptability are reinforced.
• Foster close collaboration across FSSC teams and cross-functional stakeholders to ensure alignment.
• Demonstrate experience with, or willingness to learn, AI-powered tools, including automation, data analysis, and generative AI, to enhance accounting and reconciliation workflows.
• Perform other duties and responsibilities as assigned.

Qualifications/Skills Desired and Preferred:

• Bachelor’s degree in Accountancy is required
• CPA is an advantage
• At least 5+ years of related Accounts Payable and/or Expense Management experience, with demonstrated hands-on exposure to AP and T&E subledger reconciliation, supplier SOA reconciliation, GL account substantiation, and balance sheet close processes
• Experience processing in multiple locations
• Tool / application experience preferred: Microsoft Office Suite, Tableau, Workday Financials, Workday Expense, Concur, Coupa and other equivalent ERP/expense management platforms
• Strong attention to detail with consistency and punctuality
• Strong written and verbal communication skills with the ability to interact effectively with all departments and levels within the company
• Strong customer service and analytical ability
• Ability to handle a high-volume, deadline driven environment
• Ability to work effectively with other team members
• Ability to adapt to change
• Work shift: Midshift but should remain flexible required for global stakeholder management engagement.

Work Environment/Culture

• Growth and performance driven culture
• Requires multi-tasking ability
• Continual change
• Competing priorities
• Learning/growth opportunities
• Team-focused, highly collaborative environment
• Interface with multiple levels of management
• Must be comfortable working with a team of high-level IT professionals.
• Success and ability are rewarded
• Opportunities also exist for cross-training and career development.

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About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

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