Sr Associate, Service Ops Support

Date Posted:

2026-05-05

Country:

United States of America

Location:

OT109: CV - GREEN BAY, WI 2247 Progress Way, Kaukauna, WI, 54130 USA

Moving people. Shaping the future. At Otis, we take pride in leading the industry we founded, and there's never been a better time to join our team. We are the leader in elevators, escalators, and moving walkways. We're seeking a Sr Associate, Service Operations Support who is ready to help us deliver on our commitments today, plan our strategy for the future and leave their fingerprints on the organization for years to come.

Otis Elevator Company is searching for a highly motivated Service Ops Support team member to provide support to the Service business. The Service Ops Support team member will support efficiency, cost containment, and customer satisfaction.

What you'll do:

• Support field ops managers, supervisors, mechanics allowing them to spend time in the field.

• Return Authorization (RA) management; Track open RA's

• EH&S Tracking, Download & distribute EH&S compliance reports

• PUI Management and Reporting

• Maintain fleet inventory (driver changes, pickups, etc), Field support (Gas cards, registrations, pin #'s, etc)

• Request Permits with local AHJ

• Required visit / Require hours tracking

• Attend daily supervisor huddles/weekly ops meetings.

• Pull/format applicable reports and Distribute

• Duty Roster Management (Salesforce); Load overtime coverages, Assign units to routes, route adjustments

• Maintenance system updates

• Create PO’s, resolve PO issues

• Uniform orders

What You Will Need to be Successful:

High school diploma or equivalent required; bachelor’s degree preferred

Ability to work in a highly team-oriented and dynamic environment

Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal customers

Need to be self-motivated and able to manage many simultaneous projects and responsibilities

Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.

Strong leadership skills and goal-orientated with strong time management and organizational skills

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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