Sr. Contact Center Specialist -Five9

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary (Purpose of job):

The Sr. Contact Center Five9 Specialist provides technical leadership in the design, implementation, and continuous optimization of enterprise Contact Center solutions, with a primary focus on the Five9 CCaaS platform and its integrated ecosystem. This role is responsible for architecting scalable, resilient, and secure multi-channel engagement solutions spanning voice, digital, and AI-driven self-service capabilities.

Following industry best practices, the position applies an integration-first and customer journey-centric approach, ensuring seamless orchestration across contact center, self-service AI platforms (e.g., Sierra), CRM systems (e.g., Salesforce), Workforce Engagement platforms (e.g., Verint), and healthcare systems (e.g., Athena and other clinical applications). The role emphasizes high self-service containment, intelligent routing, and target="_blank">click here.

Our Base Pay Range for this position

$99,100 - $132,100

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McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) Disability_Accommodation@McKesson.com or (Canada) Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.

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