Sr Customer Services Representative - Rep Parts

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.


For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. We are looking for a Sr Customer Services Representative - Rep Parts.

What will you do?

As a Sr Customer Services Representative, you will be primarily responsible for efficiently processing and following up on inquiries and business transactions to ensure the right products are delivered to the correct customer, in accordance with the sales offer and initial order.

How will you do it?

• Processing orders in SAP, ensuring that price agreements, delivery conditions, and payment terms are correct.

• Handling discrepancies, claims, delivery issues, and quality problems by issuing internal claims and RMA/Credit/Debit as necessary.

• Following up on outstanding orders in collaboration with the customer, warehouse, purchasing, and carrier.

• Providing customer follow-ups by efficiently addressing customer inquiries and directing them to the appropriate service.

• Archiving important correspondence and managing accounts receivable as part of debt recovery.

• Collecting customer feedback to enhance service delivery.

What are we looking for?

• Bachelor's degree in Business Administration or a related field.

• Experience in customer service or a similar role.

• Detail-oriented with strong organizational skills.

• Excellent communicators, both verbally and in writing.

• Comfortable working in a fast-paced environment.

What do we offer?

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Supportive and inclusive work environment.

• Commitment to work-life balance and employee well-being.

• Engagement in meaningful projects that make a difference.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.