At Hudl, we build great teams. We hire the best of the best to ensure youre working with people you can constantly learn from. Youre trusted to get your work done your way while testing the limits of whats possible and whats next. We work hard to provide a culture where everyone feels supported, and our employees feel ittheir votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Thats why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
Your Role
Were looking for a Sr. Customer Success Manager to look after a portfolio of clients in Scandinavia (Norway, Sweden, Denmark, Finland, Iceland), focusing on providing the maximum benefit and product utility to customers while ensuring the company an active and engaged book of business. The primary measure of success? Renewals/expansion for next season.
In this role, youll:
- Develop strong customer relationships. Youll maximize satisfaction across a group of accounts and become a trusted partner for your customers.
- Be involved in all aspects of support and account management. Youll discover customer workflows, demonstrate Hudl products, educate customers, and carry out a range of engagement and commercial activities.
- Work toward goals. Throughout the year, CSMs aim to achieve quarterly and yearly renewal targets. Youll run meetings to deeply understand our clients workflows and pinpoint opportunities to maximize customer efficiency..
For the UK our priority is to hire someone for this role who lives near our office in London.
Must-Haves
- Excellent communicator. Presentation skills are key in this role.
- Analytical. Youre comfortable identifying, understanding and communicating metrics that showcase user behavior and engagement.
- Proactive. Youre always on top of reaching out to clients, and you love going the extra mile to help a customer.
- Organized. You have workflows and processes that help prioritize whats most important.
- Front lines fanatic. You love getting onsite and maximizing onsite visits on a shoestring budget. Youre not in it for fancy hotels or airline miles. You love sitting next to the training pitch to connect with as many coaches as possible. You're an active listener and you constantly steer discovery conversations with your customers. Nothing gets in the way of developing strong, trusted relationships across the territory day and night and you want to be the one to bring the knowledge and experience.
- Data background. You know how to unify a coaching staff through data and video integration across various data/video sources and bring real-world outputs that change the game for our customers.
- Sports technology savvy. If you already understand our products and are able to effectively communicate their value to clients, thats a plus.
Nice-to-Haves
- Coaching and/or athletics background. If youve lived the life, youll understand where the customer is coming from.
- Growth mindset. Youre not willing to settle for where youre at.
- Previous sales experience. Youve walked the walk.
Our Role
- Champion work-life harmony. Well give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.
- Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but youll own your work and have the agency to try new ideas.
- Encourage career growth. Were lifelong learners who encourage professional development. Well give you tons of resources and opportunities to keep growing.
- Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether youre at the office or working remotely, well provide you the tech you need to do your best work.
- Support your wellbeing. Depending on location, we offer medical and retirement benefits for employeesbut no matter where youre located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.
Compensation
The base salary range and on-target earnings (OTE) for this role are displayed below. Typically, the total compensation will fall within the middle of the OTE band.
Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.
Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.
Base Salary Range
42,000—60,000 GBP
On-Target Earnings
60,000—90,000 GBP
Inclusion at Hudl
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, well create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize theres ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please dont hesitate to applywed love to hear from you.
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