The Customer Experience Specialist is responsible for managing and coordinating end-to-end logistics operations for assigned customers within the Maersk network. The role serves as a key point of contact across multiple stakeholders, ensuring operational excellence, timely issue resolution, and a consistent customer experience.

This position requires strong ownership, problem-solving capability, stakeholder management skills, and the ability to independently manage complex operational situations while driving continuous improvement initiatives.

The role is suitable for candidates with sea freight, air freight, 3PL, supply chain logistics experience, or a strong operational background.

We Offer

Joining Maersk, you will become part of the global family of the company that moves 20% of global trade every day all the way, where one of our core values is Our Employees. It goes without saying that we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.

We are looking for experienced logistics professionals to take ownership of end-to-end operations and complex issue resolution, and act as key contributors to service excellence and process improvement.

This role is suitable for candidates with sea/air logistics experience OR strong operational background.

Key Responsibilities

• Independently manage and monitor end-to-end logistics operations

• Handle complex exceptions and ensure timely resolution

• Act as a key contact point to coordinate across multiple stakeholders

• Drive root cause analysis and implement corrective actions

• Ensure service performance meets KPIs and customer expectations

• Contribute to process optimization and operational improvements

• Support junior team members and share best practices

What We Are Looking For

• Strong ownership & accountability – drives tasks to completion

• Excellent problem-solving ability – can independently resolve complex issues

• Customer-focused mindset – proactive in improving experience

• Effective communication & coordination – able to influence across teams

• Strong learning & adaptability – handles complex processes and systems quickly

• Team collaboration & mentoring mindset

• Ability to perform under pressure & manage multiple priorities

Qualifications

• Bachelor’s degree preferred

• 5+ years of experience in logistics / supply chain / operations

• Experience in sea freight / air freight / 3PL / supply chain is a strong plus

• Good English communication skills (written & verbal)

• Experience in process improvement or data analysis is a plus

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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