Sr. Director, Strategic Solution Advisors

At Zelis, we Get Stuff Done. So, let’s get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

Position Overview:
As part of the Price Optimization division, The Sr. Director, Strategic Solution Advisors is responsible for defining, leading, and scaling the Solution Advisor (SA) function across Pricing Solutions, ensuring that complex solution design, implementation integrity, and client outcomes are executed consistently and drive measurable business impact.
This role owns the enterprise Solution Advisor capability across all Pricing Solutions offerings, including Out-of-Network, Open Access Pricing/In Network Contracting, and Network Solutions. The Sr. Director defines the operating model, engagement framework, and strategic priorities for the SA function, ensuring resources are deployed against the highest-value opportunities and aligned to revenue growth, product strategy, and client outcomes.
Operating at the intersection of Product Strategy, Product Delivery, Sales, Client Management, Legal, Marketing, and Operations, this leader serves as the voice of the business, ensuring that solutions are viable, scalable, compliant, and aligned across all functions. The role is accountable for shaping how solutions are designed, contracted, delivered, and represented in the market, while ensuring consistency between what is sold, documented, and executed.
The Sr. Director plays a critical role in transforming the SA function into a strategic solution authority that enables scalable growth, reduces execution risk, and enhances client experience.

What You Will Do:

Enterprise Solution Advisor Strategy & Function Ownership

• Own and define the Solution Advisor function across Pricing Solutions, including strategy, operating model, and execution priorities

• Establish and evolve the SA engagement framework, ensuring consistent deployment of resources against high-impact opportunities

• Drive transformation of the SA function from generalist support to strategic solution authority

• Lead and develop a team of Solution Advisors across multiple products and client segments

Strategic Solution Design & Deal Influence

• Oversee and guide solution design for complex, multi-product, and high-value deals across Pricing Solutions

• Partner with Sales and Client Management leadership to shape deal strategy, validate feasibility, and align solutions with business capabilities

• Ensure consistency in solution architecture, pricing models, and regulatory considerations across all offerings

• Influence deal outcomes, win rates, and revenue performance through effective solutioning

• Ensure consistency in solution architecture and positioning across all offerings

Growth, Expansion & Client Value Optimization

• Identify and drive expansion opportunities within existing clients, including upsell and cross-sell initiatives

• Partner with Sales and Client Management to optimize client outcomes and revenue growth

• Provide strategic insights into client performance, utilization, and optimization opportunities

• Ensure Solution Advisor contributions are directly tied to measurable business outcomes

Executive Leadership & Cross-Functional Alignment

• Partner with executive leadership across Product, Sales, Client Management, Legal, Marketing, and Operations

• Align stakeholders on solution strategy, delivery expectations, and business outcomes

• Influence enterprise-level decisions related to solution design, deal prioritization, and execution strategy

• Ensure consistent messaging and alignment across all client-facing and internal teams

Contracting Alignment & Deal Governance

• Partner with Legal to support structuring, negotiation, and standardization of contracts for complex and non-standard deals

• Ensure alignment between solution design, contractual terms, and delivery expectations

• Drive standardization of contracts and Statements of Work (SOWs) for core products and scalable solutions

• Establish governance to ensure consistency, reduce ambiguity, and minimize risk across deal execution

Market Intelligence & Product Feedback Loop

• Capture and synthesize market, client, and competitive insights to inform Product Strategy and solution evolution

• Provide structured feedback to Product teams on gaps, opportunities, and enhancements

• Ensure insights from complex deals and client engagements are translated into scalable product and solution improvements

Implementation Integrity & Delivery Alignment

• Ensure alignment between solution design and delivery execution, maintaining integrity across the client lifecycle

• Act as the business owner for solution integrity during implementation of complex and high-risk engagements

• Partner across internal stakeholders (Product, Ops, Tech) to ensure solutions are operationally viable and scalable

• Establish governance to monitor delivery alignment and mitigate execution risk

Messaging & Enablement Alignment

• Act as the voice of the business in shaping how solutions are represented internally and externally

• Partner with Marketing to ensure accuracy, consistency, and differentiation in all external-facing materials

• Partner with Learning & Development to ensure training content reflects current product capabilities, solution design, and client expectations

• Ensure alignment between product positioning, solution design, and delivery reality across all communication channels

Escalation Leadership & Risk Management

• Serve as the final escalation layer for complex, cross-functional, and high-risk client issues

• Lead resolution of issues that span and impact across areas of the business including Product, Operations, Legal, Implementations, and Client Management

• Establish escalation frameworks, decision rights, and governance models across the organization

• Mitigate financial, operational, and regulatory risk through proactive issue management

Team Leadership & Development

• Lead, develop, and scale the Solution Advisor team, ensuring alignment to strategic priorities and consistent delivery of high-impact outcomes

• Set clear performance expectations, drive accountability, and coach team members to operate as strategic solution authorities

• Build a high-performing, scalable organization by aligning talent to business needs and developing capabilities across the SA function

Operating Model, Governance & Scalability

• Define and enforce engagement criteria for Solution Advisor involvement

• Establish governance frameworks to ensure consistency, efficiency, and scalability of SA engagement

• Drive standardization across solution design, documentation, and delivery alignment

• Accountable for ensuring clear ownership and accountability across the SA team and cross-functional partners

What you will bring:

• 12–15+ years of experience in healthcare, product strategy, solution design, client strategy, or related leadership roles

• Proven experience leading complex solutioning or advisory functions across multi-product environments

• Deep understanding of healthcare pricing, Out-of-Network solutions, NSA/IDR, and reimbursement models

• Demonstrated ability to influence executive stakeholders and drive cross-functional alignment

• Experience influencing and collaborating across key stakeholders across the organization; preferably within Sales and/or Client Management

• Experience working closely with Legal on contract structuring, negotiation, and standardization

• Strong strategic thinking, problem-solving, and decision-making capabilities

• Exceptional executive communication and presentation skills

Key Competencies

• Strategic solution design and execution

• Enterprise-level influence and decision-making

• Cross-functional leadership and alignment

• Market and client insight translation

• Scalable operating model design

• Revenue and growth orientation

Work environment

• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the integration, where deadlines exist and when necessary due to the needs of the integration team.

• A standard business environment exists with moderate noise levels.

• Ability to lift and move approximately thirty (30) pounds on a non-routine basis.

• Ability to sit for extended periods of time.

Other:

• Embody Culture and Values

Benefits/Perks:

The well-being of Zelis associates is essential:

• Industry leading Healthcare

  • Caregiving benefits

  • Family Forming & Reproductive Health Benefits

  • And more!

• Access to Mental Well-being Resources

• Savings & Investments (401K)

• Paid Holidays and PTO

• Educational Resources

• Giving programs

• Opportunities to network and connect

• Discounts on products and services

Disclaimer:

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to ti

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$169,000.00 - $213,750.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors, including experience, education, qualifications, as well as job-related and industry-related knowledge and skills, etc. Base pay is just one part of our Total Rewards package, which may also include discretionary bonus plans, commissions, or other incentives depending on the role.

Zelis’ full-time associates are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with employer match, flexible paid time off, holidays, parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.