Sr. eCommerce Specialist

Senior eCommerce Specialist

We are looking for a Senior eCommerce Specialist who is passionate about creating great online customer experiences and enjoys working with the tools and platforms that bring those experiences to life.

In this role, you’ll be the day-to-day point person for marketing automation, dive into our analytics and reporting, help to optimize our websites and mobile app, improve customer journeys based on metrics, support digital marketing initiatives, and leverage data to identify opportunities for growth. You’ll work closely with Marketing, Sales, Product Data, IT, and our digital agency partners to ensure customers can easily find, evaluate, and purchase the products they need online.

This position is ideal for someone who enjoys a blend of creativity, technology, analytics, and problem-solving. You’ll have the opportunity to influence how customers interact with our digital channels while helping improve the tools, content, and experiences that support our growing eCommerce business.

What You’ll Do

Optimize the Digital Experience

Act as the point person for our marketing automation and CRM — the workflows, automations, pipelines, and reporting that keep campaigns running effectively.

Coordinate with the Product Data team to improve product content, categorization, searchability, and navigation.

Partner with Sales to ensure all products, promotions and events are successfully represented on our websites and app.

Work with our IT and agency partners to keep the technical layer healthy, platform configuration, integrations, and the troubleshooting when something breaks.

Help ensure a consistent experience across all our websites and mobile app.

Turn Data into Action

Manage analytics and reporting across all brands, i.e website traffic, conversion, app performance, campaign ROI, etc.

Build and maintain dashboards that give the team and leadership a clear, honest, real-time read on performance.

Monitor customer behavior and engagement to spot opportunities to increase conversions and reduce friction.

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To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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