Sr HR Associate - Shared Services

About The Position:

As a Sr. HR Associate, Shared Service Centre in a fast-growing company, you will have responsibility for supporting professionals we engage on behalf of our clients throughout the region and assisting in the administration of the back-end HR Hire to Retire Processes that support the infrastructure of our international entities. We are looking for someone with experience throughout Americas region.

What You Will Do:

• Support key employee life cycle processes: onboarding, contract review and supporting payroll and benefits enrollment.
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals
• Participation in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, phone and other means of communication)
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, pension providers

What We Are Looking For:

Minimum Requirements:

• 2-4 years of HR operations experience
• Proficient in both written and verbal English & Spanish
• Resourceful, problem-solving aptitude and thorough knowledge of HR procedures and policies
• Strong administration background
• Literacy with MS Office
• Shared Services experience supporting Americas region
• Self-motivated and comfortable working independently in a fully remote setup.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Ability to work in international team comprised of team members in different locations and from different cultures and backgrounds

Preferred Qualifications:

• Portuguese and/or French language, not mandatory but this would be a plus.
• General Knowledge of LATAM/America labor registration ( Colombia, Peru and Brazil is preferred)
• Technology & Systems Expertise : Case Management, HR/Payroll and Ticketing Tools.
• Multi-Country & Compliance Knowledge
• Shared Services Environment: 2+ years of experience working specifically within an HR Shared Services Center (HRSSC), Global Business Services (GBS), or a centralized call center environment.
• Vendor Management: Experience coordinating with third-party vendors for background checks, payroll processing, or health insurance enrollment.
• High Attention to Detail: A "right first time" approach to handling sensitive data entry (such as salary adjustments or contract amendments) where minor typos have large consequences.