Sr. IT Manager at Huntington Convention Center of Cleveland

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us!

Essential Duties and Responsibilities

• Lead the planning, implementation, maintenance, and support of all convention center technology infrastructure, including networks, servers, wireless systems, telecommunications, cybersecurity, digital signage, and end-user systems.
• Provide leadership, direction, and mentorship to the IT team by fostering a collaborative, service-oriented culture focused on operational excellence, professional development, accountability, and continuous improvement
• Oversee IT operations supporting conventions, trade shows, live events, meetings, ticketing platforms, and guest-facing technologies to ensure exceptional service delivery.
• Manage enterprise network environments including LAN/WAN, Wi-Fi, fiber connectivity, VLANs, firewalls, VPNs, and internet services for exhibitors, vendors, staff, and guests.
• Direct cybersecurity initiatives including access controls, vulnerability management, endpoint protection, incident response, backup and disaster recovery strategies, and compliance with organizational security standards.
• Manage special projects as assigned by the Assistant General Manager and/or General Manager.
• Collaborate with all convention center departments to deliver technology solutions that meet operational and event-specific requirements.
• Ensure high availability and performance of mission-critical systems including POS systems, digital displays, security systems, surveillance integrations, VoIP platforms, and building technology interfaces.
• Develop and manage IT operating budgets, capital improvement projects, vendor relationships, contracts, software licensing, and technology procurement activities.
• Lead IT staff recruitment, supervision, scheduling, training, performance management, and professional development initiatives.
• Establish and maintain IT policies, procedures, documentation, operational standards, and business continuity/disaster recovery plans.
• Coordinate with third-party service providers, internet carriers, managed service partners, and technology vendors to support venue operations and large-scale events.
• Monitor system performance, troubleshoot escalated technical issues, and ensure timely resolution of operational incidents.
• Plan and execute infrastructure upgrades, technology refreshes, and modernization initiatives aligned with organizational goals and future event requirements.
• Support hybrid and live-streaming event technologies including conferencing platforms, broadcast connectivity, and digital collaboration tools.
• Maintain compliance with applicable data privacy, payment processing, and cybersecurity regulations and standards.
• Provide on-site leadership and technical support during major events, including evenings, weekends, and holidays as required.
• Analyze operational metrics and prepare reports related to system performance, cybersecurity posture, service delivery, and technology utilization.
• Evaluate and implement emerging technologies that enhance guest experience, operational efficiency, and event capabilities.
• Oversee structured cabling and telecommunications infrastructure throughout the facility.
• Manage relationships with municipal agencies, public safety departments, and emergency response partners regarding technology systems and event operations.
• Support smart-building technologies including HVAC integrations, access control systems, surveillance systems, IoT devices, lighting controls, and energy management platforms.
• Coordinate temporary exhibitor network deployments and premium bandwidth services for conventions and trade shows.
• Develop and maintain protocols governing staff technology usage and acceptable use standards.
• Serve as liaison with internal and corporate IT departments regarding network infrastructure, enterprise applications, and systems support.
• Develop reports and dashboards to support operational analysis and business decision-making.
• Support technology-related marketing initiatives, presentations, and business development projects.
• Provide staff training and guidance on Microsoft Office and other enterprise productivity platforms.
• Identify and implement software and hardware solutions that improve operational efficiency and productivity.
• Perform other duties and responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends Global policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability

required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• BA degree required and BA degree in Computer Sciences preferred.
• At least 3 years of IT support experience.

Skills and Abilities

• Strong knowledge of enterprise IT systems, business productivity platforms, and integrated venue technologies.
• Proficiency with Microsoft 365 ecosystem including Outlook, Teams, SharePoint, OneDrive, and advanced Excel functionality.
• Experience with network infrastructure technologies including LAN/WAN, Wi-Fi systems, VLANs, firewalls, VPNs, and enterprise internet services.
• Strong understanding of cybersecurity principles including identity and access management, endpoint protection, threat monitoring, and incident response practices.
• Experience supporting large-scale wireless environments and high-density user connectivity typical of convention centers and event venues.
• Ability to analyze, design, and support integrated technology environments including AV systems, digital signage, POS systems, VoIP, and building automation technologies.
• Strong reporting and data analysis skills using modern tools such as Power BI, Excel, and enterprise reporting platforms.
• Ability to translate complex technical requirements into clear solutions aligned with business and operational needs.
• Excellent verbal and written communication skills with the ability to interact effectively with executive leadership, staff, vendors, and external clients.
• Strong organizational, project management, and multitasking abilities in a fast-paced, deadline-driven environment.
• Demonstrated ability to lead technical teams, delegate responsibilities, and drive accountability and performance.
• Experience coordinating with vendors, managed service providers, and third-party technology partners.
• Knowledge of cloud-based services and platforms (e.g., Microsoft Azure, SaaS applications, hosted infrastructure environments).
• Ability to troubleshoot complex system, network, and application issues under time-sensitive conditions.
• Familiarity with IT service management (ITSM) frameworks, ticketing systems, and change management processes.
• Ability to support and adapt to rapidly changing event technology requirements and customer needs.
• Experience in live event, hospitality, or convention center environments preferred.
• Familiarity with hybrid event technologies, streaming platforms, and digital engagement tools.

COMPENSATION

Competitive salary $100,000 - $120,000 commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: Cleveland, Ohio. Huntingtin Convention Center of Cleveland

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this

document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.