Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale.

With Couchbase, organizations bring their data to life, launching gamechanging customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbases AIready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure.

Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the worlds biggest players scale, move fast and stay resilient, no matter whats next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X.

Want to be part of our story? Apply today!

We are seeking a hands-on Sr. Manager of Customer Success Operations to partner directly with our SVP of Customer Success to operationalize and launch our newly designed CS function. In this role, you will be responsible for taking established customer journey blueprints, milestones, and data sources and translating them into repeatable processes, actionable dashboards, and clean Salesforce workflows. This is a manager-level role for an execution-focused operator who wants to build the data and process foundations for a modern, revenue-generating customer success organization from scratch.

Core Responsibilities

1. Data, Health, & Consumption Signals

Health Score Formulation: Build and maintain the company's >Why Couchbase?

Modern customer experiences need a flexible cloud database platform that can power applications spanning from cloud to edge and everything in between. Couchbases mission is to simplify how developers and architects develop, deploy and consume modern applications wherever they are. We have reimagined the database with our fast, flexible and affordable cloud database platform Capella, allowing organizations to quickly build applications that deliver premium experiences to their customers all with best-in-class price performance. More than 30% of the Fortune 100 trust Couchbase to power their modern applications and build innovative new ones. See our recent awards to learn why Couchbase is a great place to work.We are honored to be a part of the Best Places to Work Award for the Bay Area and the UK. Couchbase offers a total rewards approach to benefits that recognizes the value you create here, so that you in turn may best serve yourself and your family. Some benefits include:

Generous Time Off Program - Flexibility to care for you and your family
Wellness Benefits - A variety of world class medical plans to choose from, along with dental, vision, life insurance, and employee assistance programs*
Financial Planning - Retirement program* and Business Travel Insurance
Career Growth - Be valued, Create value approach
Fun Perks - An ergonomic and comfortable in-office / WFH setup. Food & Snacks for in-office employees.
And much more!

*Note: some programs are not applicable to all countries. Please discuss with a Couchbase recruiter to learn more.

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Sr Manager, Customer Success Operations

Couchbase

Job Description

Core Responsibilities

1. Data, Health, & Consumption Signals

Health Score Formulation: Build and maintain the company's >Why Couchbase?

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